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message sending is not working

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • richa
    Participant
    • 2 Topics
    • 5 Posts

    i am using dating theme my website

    my proble is user cant send message to any user its saying your membership is not allowed after purchasing …may i know please resolve this user can send messages to each other
    giving this message
    Your membership does not allow to use messages

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2208 Posts

    Hi Richa, 🙂

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Please note that I remove your credentials to keep them safe from other users. Next time, I suggest you to post these kind of information in a private reply to your topic.

    We thank you for bringing this issue to our attention. Unfortunately, we have no clue. 🤷🏻‍♀️

    Please note that this issue is related with the use of Paid Memberships Pro, not with the use of your theme. It’s best if you try to reach the plugin authors as they will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:
    http://www.paidmembershipspro.com/support/

    We remain available for all support requests related with the use of your theme.

    Best,

    richa
    Participant
    • 2 Topics
    • 5 Posts

    user can not do message from your theme and you are saying go to paid membership pro author please resolve this issue becausse its very important

    richa
    Participant
    • 2 Topics
    • 5 Posts

    you resolve this issue because i dont make theme you guys make theme and in theme evry features should work.after taking membership we cant send message why like this may i know answer me i am very disappointed why i purchase this theme either refund my amount or resolve my issue you are sending me to another support my client is waiting but you guys

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2208 Posts

    Hi Richa,

    Thank you for your honest feedback.

    We remind you that a theme affects the presentation and visual style of your site, while plugins add all kinds of features and functionality. The messaging feature is managed by BuddyPress plugin. Please note that this plugin is not created by us. We integrated this plugin to our theme to make it fit to the general appearance by adding style with css. However, we did not modify this feature. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide. When an issue concern a third party plugin, not with the use of your theme, it’s best if you reach the plugin authors.

    In your case, you told me that you get this message:

    Your membership does not allow to use messages.

    As this issue seems related to the membership level, I really think this issue is caused by a misconfiguration of Paid Memberships Pro plugin. My best guess is that the message feature is not allowed for this specific membership level.

    I hope this will help you to understand where this issue might coming from.

    Be sure we remain available for all support requests related with the use of your theme. 🙂

    Best,

Viewing 5 posts - 1 through 5 (of 5 total)

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