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The only error message I get is the following:
“Broken Themes
The following themes are installed but incomplete.Name Description
Gwangi This theme failed to load properly and was paused within the admin backend.”The only way I can access my site is through my host panel in recovery mode. Please help me get my site back up!
Hi @thelyceum,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
We’re sorry to read you’re facing this issue with our theme. We’ll do our best to fix it as soon as possible.
Did this happen during the installation of the theme or an update?
Best,
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The theme was installed in November. I don’t believe it happened during an update unless there was some sort of automatic update on Jan 23rd. That’s when it went down. It was working fine up to that point.
Can you please help? My site has been down for several days now.
Hi @thelyceum,
Thank you for your feedback.
We’re experiencing a much larger number of requests than usual so our wait times are longer than expected. We’re working hard to get back to you as quickly as we can and we really appreciate your patience!
Is it possible to login to the back office ? Have you a recent backup of your website?
We’re waiting for your feedback.
Best,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘My site crashed, two days ago. The Gwangi theme is not loading correctly.’ is closed to new replies.
