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Not Post Option Available for Messages/Activity for Groups – Only Individual

Find Answers and Get Support Forums Cera – Intranet & Community Theme Website Setup Posts Not Post Option Available for Messages/Activity for Groups – Only Individual

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Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • Ann Marie
    Participant
    • 3 Topics
    • 19 Posts
    @amc159

    Unable to post in the group activity feed, only can on individual’s stream. We disabled and enabled each plugin – no issue or fix from that. Double-checked the group/membership permissions as well.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6690 Posts
    @themodactyl

    Hi @amc159,

    Thank you for reaching out to us.

    Can you confirm that all the recommended plugins are up to date please?

    After that, if this issue still persists, can you tell us if this issue appeared after a specific update, please?

    We’re waiting for your feedback.

    Cheers,

    ? 2021 is coming 
    Starting from December 21, 2020 until the January 3, 2021 included, our response is expected to be longer as we’ll be facing a shortage of staff. Be sure we’ll do our best to provide you the best support possible. 
    We thank you for your understanding and we wish you a happy new year. #StaySafe
    ?

    Ann Marie
    Participant
    • 3 Topics
    • 19 Posts
    @amc159

    Hello,
    Yes everything is up to date. And this issue has been since day 1 (the whole time) – it is did not disappear after an update.

    Themosaurusrex
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2048 Posts
    @themosaurusrex

    Hi @amc159!

    We’re very sorry to read about this issue.

    Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from.

    I’m sorry to inform you that our support website will closed on December 31, 2020 and January 1, 2021. You can rest assured that we will be back to you ASAP!

    Thank you for your patience and enjoy New Year’s Eve!

    ? 2021 is coming
    Starting from December 21, 2020 until the January 3, 2021 included, our response is expected to be longer as we’ll be facing a shortage of staff. Be sure we’ll do our best to provide you the best support possible.
    We thank you for your understanding and we wish you a happy new year! ??

    Themosaurusrex
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2048 Posts
    @themosaurusrex

    Hi @amc159,

    My best guess remains that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos. When the group pages are visited, we can post updates. (Please see attached.)

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

    Ann Marie
    Participant
    • 3 Topics
    • 19 Posts
    @amc159

    !!! Hello. !!!

    This is not the case. We have already done everything suggested… We also tested with a clean install, no customization on a different and completely new site, and it is still the same. Please address ASAP. This support forum was unable to be posted on the last few days, and we’re losing crucial time on a project.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6690 Posts
    @themodactyl

    Hi @amc159,

    Thank you for your feedback and your patience. As my collegue said: Starting from December 21, 2020 until the January 3, 2021 included, our response is expected to be longer as we’ll be facing a shortage of staff. We thank you for your understanding and we wish you a happy new year. #StaySafe 🙂 ?

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Ann Marie
    Participant
    • 3 Topics
    • 19 Posts
    @amc159
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6690 Posts
    @themodactyl

    Hi @amc159,

    Thank you for granting us access to your WP Admin.

    We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6690 Posts
    @themodactyl

    Thank you for your patience @amc159.

    Unfortunately, After several attempts, we can’t reproduce this issue. We’re convinced that something went wrong during the import. Can we try to reset your demo and reinstall it?

    Regards,

    Ann Marie
    Participant
    • 3 Topics
    • 19 Posts
    @amc159

    Hello Manathan,
    Yes, definitely. Server I gave you was created specifically for troubleshooting. Just to make sure, you weren’t able to reproduce it on your end? Thank you

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6690 Posts
    @themodactyl

    Thank you for your feedback @amc159.

    We’re not sure to know what is causing this issue as we’re not facing it with our demo or any other website.

    We will investigate again and be back to you ASAP.

    Again, we thank you for your patience.

    Best,

    Themosaurusrex
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2048 Posts
    @themosaurusrex

    Hi @amc159,

    We have finally been able to find the root cause of this issue. This is actually because you’re using WP Engine AND have the following BuddyPress option checked:
    “Automatically check for new items while viewing the activity stream”

    WP Engine is actually limiting the native AJAX feature from WordPress to improve performance and loading times, but in this case it is preventing some features from your website like the “Post Update” button from the group pages to execute properly.

    We recommend you to keep this BuddyPress option unchecked and this issue should be resolved. If you wish to keep this option checked, we advise that you get in touch with the WP Engine support team to ask them to help you with the fine tuning for this feature.

    Best regards,

    Ann Marie
    Participant
    • 3 Topics
    • 19 Posts
    @amc159

    Amazing!!! Thank you for looking into that issue. Would never thought that option could be a problem. Thank you for the exceptional support!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6690 Posts
    @themodactyl

    You’re welcome! ?

    If you’re happy with our theme, feel free to review our theme on our Themeforest page:
    https://themeforest.net/item/cera-intranet-community-theme/24872621

    It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️

    Thank you!

Viewing 15 posts - 1 through 15 (of 15 total)

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