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Hello,
When I installed the Gwangi theme immediately after purchasing it, nothing was displayed on the Customize Page.
After you deactivate the Grimlock plugin, the contents of the Customize Page will be displayed. We have confirmed that the contents no longer appear after activating the Grimlock plugin.
The problem persists even after clearing the cache.
Is there any solution?Environmental information
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wordpress ver 6.4.4
PHP ver 8.2.15
mysql ver 8.2.15
Grimlock ver 1.6.1Sincerely
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Hi Shimo,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
We’re sorry to read you’re facing this issue. To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Thank you.
When I tried it as you suggested, the contents of the Customize Page are displayed in debug mode.
When debug mode is false, Customize Page content is not displayed.I can proceed with development with debug mode set to true, but if you know a solution please let me know.
Thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.Could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
This reply has been marked as private.
Hi Shimo,
Thank you for sharing these logs. Can we take a quick look at this to make further tests? Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
This reply has been marked as private.
Hi Shimo,
Thank you for granting us access to your wp-admin.
However, it seems we can’t login to your dashboard. Can you please check on your side ?
Best,
Sorry.
Access from outside the country was restricted.
It has been canceled, so please check again.
Thanks! Please allow us some time to investigate. 🙂
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Nothing is displayed on the customize page when activating the plugin grimlock’ is closed to new replies.
