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Options in the chat mobile version

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • John
    Participant
    • 67 Topics
    • 157 Posts
    @pablogsierra

    Hi there!

    In the laptop version, when you are in the chat you have 3 options: “mute thread, clear message and delete thread”. But in the mobile version I just have 1 option: “mute thread”. Could you help me to put the other two options?? Also I will add the screenshots. Thank you!!

    I was checking the documentation and itΒ΄s looking like I set everything right.

    Thank you!

    John
    Participant
    • 67 Topics
    • 157 Posts
    @pablogsierra
    This reply has been marked as private.
    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2029 Posts
    @themosaurusrex

    Hi John,

    Could you attach your screenshot for the mobile and desktop views as suggested please? It will help me to get a better grasp of your issue.

    I’m not facing the same problem with the user you’ve created for me.

    Thank you.

    John
    Participant
    • 67 Topics
    • 157 Posts
    @pablogsierra

    Hi Olivier!

    Yes of course! I did but for some reason it didnt upload it.

    Here we go…

    Thank you!

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2029 Posts
    @themosaurusrex

    OK, thank you.

    Could you make sure to test this feature with the exact same user on both mobile and desktop views please?

    To me, it looks like when you’re on the receiving end, you get the extra options, on both mobile and desktop. On the other hand, when you’re the sender, you only get one option. (Please see attached.)

    I’m waiting for your confirmation before investigating further. πŸ™‚

    Thank you.

    John
    Participant
    • 67 Topics
    • 157 Posts
    @pablogsierra

    ItΒ΄s exactly working like you described it! Thank you!

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2029 Posts
    @themosaurusrex

    You’re welcome.😀

    Cheers,

Viewing 7 posts - 1 through 7 (of 7 total)

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