- This topic has 7 replies, 2 voices, and was last updated 2 years, 7 months ago by
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Hi 3Bs Studio,
I’m afraid Grimlock is not compatible with this third party plugin.
Could you please deactivate the maintenance mode and try this plugin instead? https://wordpress.org/plugins/maintenance/
We used it severals time and it works perfectly with our theme. We hope it will suits your needs.If you have further questions or requests, feel free to create other forum topics.
Best,
Sorry, not sure why I would want a maintenance plugin. The issue is I can’t show the subscriber the renew option.
Hi 3BS Studio,
In that case, could you deactivate the maintenance plugin? Did deactivating this plugin solve this issue?
Sorry, I don’t understand? I don’t have a maintenance plugin installed and I don’t have the WP Maintenance Mode option in WordPress Settings?
Hi 3BS,
Ok, I think I found the issue. Can you please make sure to select the Full Width Template for this page, please?
There is a widget “Coming soon” in the right sidebar. You can either delete this widget in the Secondary Right widgets area or select a page template without sidebar.
Hope this will help you.
Best,
Hi
OK, I think changing to Full Width Template seems to have solved the wrong copy showing. The page shows correctly now.
However, I’m still getting all subscription renewals failing. I have made sure Stripe has the webhooks added and thought it was OK but I have received another failed to renew subscription.
Attached my Stripe dashboard screen.
Hi 3BS,
I’m glad to read we were able to help you. 🙂
Please note that this issue is related with the use of a your membership plugin and Stripe, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.
To go further, we invite you to ask for more help from to Stripe support.
We remain available for all support requests related with the use of your theme.
Regards,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Page display caused by conflict between Grimlock and AR Member’ is closed to new replies.
