Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Page Side Bars and Scrolling Not working

This topic is resolved
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • Trendy Avinash
    Participant
    • 13 Topics
    • 30 Posts
    @trendyavinash

    Page Side scroll Bars and mouse Scrolling Not working on https://trendyread.com

    Can you please help on this.

    Please let me know any settings to be done

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi @trendyavinash,

    Thank you for reaching out to us.

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    First of all, could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Then, can you please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    We’re waiting for your feedback. 🙂

    Thank you.

    Trendy Avinash
    Participant
    • 13 Topics
    • 30 Posts
    @trendyavinash

    Identified wp Rocket plugin is creating issue.

    Once I disabled wp rocket scroll is normal.

    What is alternative ,I feel wp -rocket helps increasing the speed of website.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Thank you for your feedback @trendyavinash.

    To improve the performance of your website, like our demos, we usually recommend WP Rocket (https://wp-rocket.me/). Finally, we may also recommend Imagify (https://imagify.io/), to shrink your images with lowest quality loss.

    Please note that this issue is related with the customization of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums:
    https://wp-rocket.me/support/

    I’m sure they will be able to help you solve this issue.

    We remain available for all support requests related with the use of your theme.

    Regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 4 posts - 1 through 4 (of 4 total)

The topic ‘Page Side Bars and Scrolling Not working’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.