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Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • Tayronasoft
    Participant
    • 6 Topics
    • 24 Posts
    @tayronasoft

    How do I customize the page title? I want to place images as in the demonstration.

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 154 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4951 Posts
    @themodactyl

    Hi Tayronasoft,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    To display and image in the header of the posts page, you must activate the header image in Customize > Posts > Posts Page > General. Then, simply edit the Featured image of the page to choose the one you would like. Please find the attached screenshots.

    If you have further questions or requests, feel free to create other forum topics.

    Cheers,

    Tayronasoft
    Participant
    • 6 Topics
    • 24 Posts
    @tayronasoft

    I’ve changed the featured image but I don’t see any changes.

    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 373 Posts
    @themoceratops

    Hi Tayronasoft,

    After taking a look I can see there is a white background color hiding your image. To change that, first open the Customizer by going in Appearance > Customize then navigate to Appearance > Header > Style and modify the “Background Color” field by choosing a transparent color. This should reveal the image in your header.

    Hope this helps !

    Best regards,

    Tayronasoft
    Participant
    • 6 Topics
    • 24 Posts
    @tayronasoft

    Thank you very much Jason that was the problem.

    Tayronasoft
    Participant
    • 6 Topics
    • 24 Posts
    @tayronasoft

    I have another inconvenience related to this topic and it is that in some pages it does not give me the option to place a featured image. Sometimes it does not give the option in the worpress editor but with the Elementor one it does. What can this problem be due to?

    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 373 Posts
    @themoceratops

    Hi Tayronasoft,

    Can you give me an example of a page that doesn’t give you the featured image option, eventually with some screenshots ?

    Best regards,

    Tayronasoft
    Participant
    • 6 Topics
    • 24 Posts
    @tayronasoft

    My WordPress is Spanish, but I think it is understood that you do not see the option to select a featured image.

    This particular page that I show as an example in the images that I share is that of the blog.

    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 373 Posts
    @themoceratops

    Hi Tayronasoft,

    It’s best if we take a quick look at this.

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Thank you.

    Tayronasoft
    Participant
    • 6 Topics
    • 24 Posts
    @tayronasoft
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4951 Posts
    @themodactyl

    Hi @tayronasoft,

    Unfortunately, I’m not able to log into your website. It appears that either the username or the password is incorrect.

    Could you make sure that I can visit your website please?

    Thank you.

    Tayronasoft
    Participant
    • 6 Topics
    • 24 Posts
    @tayronasoft
    This reply has been marked as private.
    Tayronasoft
    Participant
    • 6 Topics
    • 24 Posts
    @tayronasoft

    I accidentally sent the public message and I don’t see how to make it private. I have changed the password. In the next message the data goes private.

    Tayronasoft
    Participant
    • 6 Topics
    • 24 Posts
    @tayronasoft
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4951 Posts
    @themodactyl

    Hi Tayronasoft,

    Thank you. However, it seems these credencials don’t work. Can you please check them?

    Best,

    Tayronasoft
    Participant
    • 6 Topics
    • 24 Posts
    @tayronasoft
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4951 Posts
    @themodactyl

    Hi Tayronasoft,

    Sorry, I cant login with these credencials.

    My best guess is that your issue might probably be caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos. Could you deactivate all plugins one by one and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Thank you.

Viewing 18 posts - 1 through 18 (of 18 total)

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