Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Payment area looks weird

This topic is resolved
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • René Wappiez
    Participant
    • 106 Topics
    • 352 Posts
    @wappiez

    Hi

    The size of the membership forms differs when it is selected. This makes for a not so nice looking form on the next page.
    Is it possible to change the size of the form on the membership selected page, or either hide it altogether?

    Thx

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5114 Posts
    @themodactyl

    Hi René,

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Thank you.

    René Wappiez
    Participant
    • 106 Topics
    • 352 Posts
    @wappiez

    It was like this from the beginning. The original length of the field was supposed to be smaller I guess? Is this something I could ask the author?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5114 Posts
    @themodactyl

    Hi René,

    Please find the attached screenshot. You’ll see how the register form should look like. I really think this issue might be caused by some conflicting third party plugin as we don’t encounter this issue with our demos.

    If deactivating all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets didn’t solve this, my best guess is that it is caused by a misconfiguration of PMPro.

    Can you confirm me that all plugins and the theme are up to date? At this day, Gwangi should be up to the 2.3.4 version.

    Best,

    René Wappiez
    Participant
    • 106 Topics
    • 352 Posts
    @wappiez

    This can be closed. I’ve fixed this through customisation.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5114 Posts
    @themodactyl

    Hi René,

    I’m glad to read you’ve been able to solve this.

    Best,

Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘Payment area looks weird’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.