Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Permalinks for Buddypress Broken

This topic is resolved
Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • Kokiri
    Participant
    • 11 Topics
    • 42 Posts
    @kokiri

    I hope this message finds you well. I am reaching out regarding an issue with permalinks on my website hosted with HostGator. The problem specifically pertains to the Notifications and Messages sections.

    Currently, when attempting to access the Notifications and Messages pages, I am encountering a 404 error. Upon further investigation, I noticed that the incorrect permalink structure is being generated. Instead of the expected URLs:

    Messages:
    Expected: https://website/members/kokiri/messages/
    Actual: https://website/members/kokiri/BP_MESSAGES_SLUG/

    Notifications:
    Expected: https://website/members/kokiri/notifications/
    Actual: https://website/members/kokiri/BP_NOTIFICATIONS_SLUG/

    Friends:
    Expected: https://website/members/kokiri/friends/
    Actual: https://zenkai.online/members/kokiri/BP_FRIENDS_SLUG

    Groups:
    Expected: https://website/members/kokiri/friends
    Actual: https://zenkai.online/members/kokiri/BP_GROUPS_SLUG

    I believe there may be an issue with the permalink settings or a potential conflict that is causing this discrepancy. Could you please assist me in resolving this matter? I would appreciate it if you could guide me on how to correct the permalink structure or investigate any server-side issues causing this problem.

    Thank you for your prompt attention to this matter. I look forward to your assistance in resolving this issue.

    Kokiri
    Participant
    • 11 Topics
    • 42 Posts
    @kokiri
    This reply has been marked as private.
    Kokiri
    Participant
    • 11 Topics
    • 42 Posts
    @kokiri
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6297 Posts
    @themodactyl

    Hi Kokiri,

    Thank you for reaching out!

    You don’t have to reset the theme. I’m sure that it is not the theme that is related to this issue. My best guess is that your issue might probably be caused by some conflicting third party plugin or some extra code snippet.

    The best thing to do is to deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets. Could you start by deactivating plugins one by one and check if this issue still occurs? The last plugin that you should not deactivate are:

    1. BuddyPress
    2. Grimlock
    3. Grimlock for BuddyPress
    4. Kirki

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Thank you.

    Kokiri
    Participant
    • 11 Topics
    • 42 Posts
    @kokiri
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6297 Posts
    @themodactyl

    Hi Kokiri,

    Thank you for these clarifications. I suggest you to use PHP 7.4 for the moment. There are indeed some plugins that are not yet compatible with the last version of PHP 8.

    Don’t hesitate to let us know once you find out which plugin is responsible (If the issue is solved when deactivating a plugin, you’ll know it is this one), or if you deactivated all plugin except the one I mentioned and the issue still occurs.

    Best,

    Kokiri
    Participant
    • 11 Topics
    • 42 Posts
    @kokiri
    This reply has been marked as private.
    Steph
    Participant
    • 0 Topics
    • 1 Posts
    @sbrooke19
    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 350 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6297 Posts
    @themodactyl

    Hi Kokiri and Steph,

    Thank you for bringing this to our attention. I was able to access to Groups and Friends in a member page. However, I indeed wasn’t able to access to notifications. My first guess is that BuddyPress did some major changes in the last update. Please allow me some time to investigate.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6297 Posts
    @themodactyl

    Thank you for your precious feedback. There is definitely an issue in our theme which will be fixed in the next update.

    We’ll be back to you as soon as the update is available. 🙂

    Thank you for your patience.

    Best,

    Kokiri
    Participant
    • 11 Topics
    • 42 Posts
    @kokiri

    @Manathan

    You’re very welcome!

    I appreciate your prompt response and commitment to addressing the theme issue. It’s great to know that you’re actively working on a fix, and I’m looking forward to the next update. Let’s not let the Bugmas Lol affect our holiday spirit!

    No rush on my end—I understand these things take time. Thank you for keeping us in the loop, and I’ll patiently await the update. I currently have my website at PHP 7.3 until fixes have occurred. 😊

    Best regards,
    Kokiri

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6297 Posts
    @themodactyl

    Hi Kokiri,

    Wish you a happy new year! 🥳

    We have released a new update of Grimlock for BuddyPress. Updating this plugin to the latest version should fix this issue. 🙂

    After the update, the problem should now be fixed. However, you might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). To see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Kindest regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 13 posts - 1 through 13 (of 13 total)

The topic ‘Permalinks for Buddypress Broken’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.

Setup Your Cera or Gwangi powered Community Website and Turn it into an iOS and Android App

15% discount for Cera users

To unleash the full power of your Cera or Gwangi theme, we have partnered with the Zipline team. Your community website can now be fully setup and turned into your very own custom app for iOS and Android.

Whether you've newly acquired the theme or already got your site up and running, Zipline got you covered. And we got you an incredible discount.

Holiday, Weather & Festive effects
to pimp your WordPress Site