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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • Rubén
    Participant
    • 1 Topics
    • 2 Posts
    @rgalindo

    Hi,

    I’ve an issue like the image attached.

    Can you help me? Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5135 Posts
    @themodactyl

    Hi @rgalindo,

    Thanks for getting in touch! We’ve received your request and we’ll get you an answer shortly. 🙂

    We’re experiencing a much larger number of requests than usual so our wait times are longer than expected. We’re working hard to get back to you as quickly as we can and we really appreciate your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5135 Posts
    @themodactyl

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

    Rubén
    Participant
    • 1 Topics
    • 2 Posts
    @rgalindo

    Hi Manathan,

    Thank you for your reply, at the end we find a solution, it was a hardware configuration.

    We saw something like that: ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified).

    And here it’s the solution: https://talk.plesk.com/threads/mod_security-error-response-body-too-large.350523/

    Thanks a lot!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5135 Posts
    @themodactyl

    Hi @rgalindo,

    I’m glad to read you’ve been able to solve your issue!

    We thank you to share this with us. 🙂

    If you’re happy with our theme, feel free to review our theme on our Themeforest page:
    https://themeforest.net/item/cera-intranet-community-theme/24872621

    It very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️

    Thank you!

Viewing 5 posts - 1 through 5 (of 5 total)

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