Thanks for getting in touch! We’ve received your request and we’ll get you an answer shortly. 🙂
We’re experiencing a much larger number of requests than usual so our wait times are longer than expected. We’re working hard to get back to you as quickly as we can and we really appreciate your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,August 31, 2020 at 11:27 #16880
My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
Thank you.August 31, 2020 at 11:52 #16887
Thank you for your reply, at the end we find a solution, it was a hardware configuration.
We saw something like that: ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified).
And here it’s the solution: https://talk.plesk.com/threads/mod_security-error-response-body-too-large.350523/
Thanks a lot!September 4, 2020 at 00:47 #17089
I’m glad to read you’ve been able to solve your issue!
We thank you to share this with us. 🙂
If you’re happy with our theme, feel free to review our theme on our Themeforest page:
It very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !
And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️
Thank you!September 4, 2020 at 13:44 #17104
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