Hi Newton,
I’m afraid we have no clue.
Note that the media tab on the profile is managed by rtMedia plugin. I suggest you to reach the plugin authors as they might be better suited to help you with their plugin: rtmedia.io/support.
Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
Best,