Hi @brobbins,
I’m glad to read that rtCamp has been able to solve this!
Unfortunately, we’re not the plugin authors of rtMedia for WordPress, BuddyPress and bbPress. If anything comes up, feel free to reach directly the plugin authors. They will be more informed and better suited to help you.
To go further, we invite you to post your request on their support forums:
https://wordpress.org/support/plugin/buddypress-media/
We remain available for all support requests related with the use of your theme.
Best,