problem after updating Leardash

Home Forums Cera – Intranet & Community Theme Theme Customizer problem after updating Leardash

This topic contains 7 replies, has 2 voices, and was last updated by  Manathan 3 months, 1 week ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #24429

    Karol
    Participant
    • 3 Posts
    @pampusik

    Hi, today Learndash was updated, and only empty boxes appeared in the left menu

    #24440

    Manathan
    Keymaster
    • 1486 Posts
    @themodactyl
    Themosaurus Support

    Hi @pampusik,

    Thank you for buying our theme. We hope it will meet all your expectations. 🙂

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

    #24441

    Karol
    Participant
    • 3 Posts
    @pampusik

    Hi,

    I have installed only the modules that were needed for learning. The problem occurred after updating the Learndash plugin, when it turns off this plugin, it’s ok. So the problem occurred when the Leardash plugin was updated (new version Learndash 3.2.3.5) , if it wasn’t updated, everything was ok.

    #24445

    Manathan
    Keymaster
    • 1486 Posts
    @themodactyl
    Themosaurus Support

    Thank you for your feedback @pampusik. 🙂

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    #24448

    Karol
    Participant
    • 3 Posts
    @pampusik
    This reply has been marked as private.
    #24451

    Manathan
    Keymaster
    • 1486 Posts
    @themodactyl
    Themosaurus Support

    Thank you for granting us access to your WP Admin.

    We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    #24463

    Karol
    Participant
    • 3 Posts
    @pampusik

    hi,

    this problem was solved, when updating learndash the active template in the learndash settings is switched to legacy but Learndash 3.0 should be set

    #24479

    Manathan
    Keymaster
    • 1486 Posts
    @themodactyl
    Themosaurus Support

    Hi @pampusik,

    I’m glad to read that you’ve been able to solve this! 🙂

    If you’re happy with our theme, feel free to review our theme on our Themeforest page:
    https://themeforest.net/item/cera-intranet-community-theme/24872621

    It very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️

    Thank you!

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