- This topic has 6 replies, 3 voices, and was last updated 2 years, 9 months ago by
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Hello,
I have a problem on the registration form.All the buttons on my home page as well as the menu (not logged in) redirects my registration form page to the login form (https://mymatchu.com/se-connecter/?redirect_to=https%3A%2F%2Fmymatchu.com%2Fregister%2F) .
I have spent 3 days looking for the source of the problem but I have not been able to identify it.
Here is a video screen of my screen to illustrate my problem :
Could you please help me?
thank you
HO HO HO to you!
From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families.
Be aware that we received your request and we’ll be back on January 3, 2022 to read it. Be sure that we’ll do our best to manage all topics received during our vacation as soon as possible. We really thank you in advance for your patience!
In the meantime, feel free to check out our documentation resources for more help: Themosaurus Documentation.
We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!!
Cheers,
Hi Caroline,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
Could you please make sure that anyone can register on your website in Dashboard > Settings > General > Membership? Please find the attached screenshot.
We’re waiting for your feedback.
We wish you the best for 2022. 🥂
Hello,
Yes, I have done that. I have done some tests and the problem seems to come from grimlock login.
When I disable it it works but I don’t have the two buttons login/registration desgin. It’s a sub menu under an empty icon on the right of the menu.I wish you the best too for 2022.
Hi Caroline,
Thank you for your feedback.
In that case, it’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
Hello,
I realized that there was a HUGE problem with the import. Nothing was in its place and there was a lot of conflict. To solve this, I uninstalled and reinstalled everything. This solved my previous problems but I have others that I have opened tickets for recently.
Thanks for your quick answers!
I’m glad to read that you were able to solve this Caroline! 🙂
Thank you for sharing the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’re making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
We look forward to helping you with your other topics.
Cheers,
The topic ‘Problem register page’ is closed to new replies.
