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Hello, I have a problem with the Hero section on the homepage.
Text won’t go over the image. It just stays underneath the image. I’ve tried to change image sizes but still won’t work.
I provide a screenshot to explain better. What could have gone wrong? It used to work when I first installed the theme. I am working with child theme.
Thank you for support!
best regards,
Claudio
Hi @fingolfin75,
Did you recently update your theme? If not, could make sure that your theme and all your required plugins are up-to-date please?
It might solve your issue.
Best,
yes I have. I updated everything. If I switch to main theme then it works. It stops working when I select the child theme.
What could it be? How can I fix it?
Hi @fingolfin75,
Could you share the URL of your homepage with us please? You can post it in your next reply and mark it as private to keep this between us.
We will investigate further to find from where this issue is coming from.
We will be back to you ASAP.
Thank you for your patience.
Regards,
Hello! Thanks for your support!
The site is currently under construction so it’s not visible to public audience.
May I create a user so that you could go and investigate on the issue?Thanks!
Claudio
Hi @fingolfin75,
Yes please and if possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Cheers,
This reply has been marked as private.
Hi @fingolfin75,
The credentials you gave us seem to be wrong.
Can you check it and back to us ?Thanks in advance!
Regards,
This reply has been marked as private.
Hi @fingolfin75,
To have the image in background (widgets and hero area), you must fill in the “Background Image” field (Style tab) and not the featured image field (see screenshots).
Here is a brief summary of all the options available in our widgets : https://doc.themosaurus.com/adding-grimlock-section-widget/?menu=gwangi
Best regards,
Thank you so much for your help!
Just one more thing. I had asked how to remove the “slanted line” effect from the image in hero and I was advised to add some additional css. I did that but now it seems like the slanted line effect has come back. How can I eliminate that effect for good?
Thanks again for your excellent support!
Best regards,
Claudio
Hi @fingolfin75,
Glad to be able to help you :).
Where is this effect still present?
I don’t see any slanted effect on your hero. Can you provide us with a screenshot?Thanks in advance.
Regards,
Please find the screenshot included with the diagonal line on the main photo.
How could this be removed? Thank you very much! Claudio
Hi @fingolfin75,
We have modified the CSS snippet so it also works with Safari browser:
/* Remove Slanted effect on Header and Hero */ #custom_header, #hero { clip-path: none !important; -webkit-clip-path: none !important; }Best Regards,
Thank you SO much for such excellent support!!!
Will it be possible to extend this service after the free period? Thank you and best regards, Claudio
You’re welcome.
Yes it’s possible to extend the support via The Themeforest page to get an extra 6 months of support!
Best regards,
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