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Problem with the profile picture in the “extended profile”

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Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • Bartek
    Participant
    • 1 Topics
    • 1 Posts
    @swinickibartosz

    Good day. Suddenly, while working on a theme, the option to add a profile photo in the “extended profile” tab disappeared. Maybe I accidentally deleted some plugin responsible for adding a photo, but I can’t remember which one. Can you help me?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Bartek,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    I think your issue is probably due to a conflict with a third-party plugin or a missing update.

    First of all, could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Then, please make sure that you have the latest theme version and that all recommended plugins are up-to-date. To update your theme, you can download and install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site. Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.

    When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your theme from there by clicking the “Update available” button.

    Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    We’re waiting for your feedback.

    Cheers,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 2 posts - 1 through 2 (of 2 total)

The topic ‘Problem with the profile picture in the “extended profile”’ is closed to new replies.

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