Problems with changing profile image and cover image

Home Forums Cera – Intranet & Community Theme Compatible Plugins BuddyPress Problems with changing profile image and cover image

This topic contains 3 replies, has 2 voices, and was last updated by  Jason 8 months ago.

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  • Author
    Posts
  • #9352

    Gordon
    Participant
    • 6 Posts
    @gordon

    Hi guys. When I try to change the profile image or cover image I have two issues.

    1. Where can I change the maximum file size and dimensions? Because the file size or dimensions are too small. When I try to upload a normal sized image, I get a note “http error”. When I upload a very very small image, it works.

    2. When I upload a small image as a profil image and want to crop the image, I get the note: “There was a problem cropping your profile image”.

    What can I do?

    Best regards
    Gordon

    #9363

    Jason
    Moderator
    • 343 Posts
    @themoceratops
    Themosaurus Support

    Hi @gordon,

    If I had to guess, I think this is probably due to your server configuration which may not allow for big image uploads. My advice would be to contact your hosting provider to see if they can raise the upload limit on your server.

    If that doesn’t work, since this issue is related with BuddyPress, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:
    https://buddypress.org/support/

    We remain available for all support requests related with the use of your theme.

    Best,

    #9501

    Gordon
    Participant
    • 6 Posts
    @gordon

    Hey! Unfortunately at the BudyyPress SUpport nobody is replying my question. Do you have any hint?

    #9509

    Jason
    Moderator
    • 343 Posts
    @themoceratops
    Themosaurus Support

    Hi @gordon,

    As I mentioned, my best guess is that it would be a server issue. Did you try contacting your hosting provider to see if this is problem with the server upload limit or something similar ?

    If you have no success doing so, you might want to find a new host for your website and reinstall the theme.

    Hope this helps.

    Regards,

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

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