Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Product image not displaying

This topic is resolved
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • Vantha
    Participant
    • 3 Topics
    • 10 Posts
    @vanso514

    Hello there,

    Just wondering why my product image does not display correctly on the product page? I have tried uploading several image formats but none of them work.

    Please see attachment image:

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3712 Posts
    @themodactyl

    Hi Vantha,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    It seems you’re importing the product image in the wrong place. I think this article from the WooCommerce documentation might help you: Adding Product Images and Galleries.

    Let me know if you need more explanations.

    Best,

    Vantha
    Participant
    • 3 Topics
    • 10 Posts
    @vanso514

    Hi Manathan,

    Thank you for your reply!

    The attachment image I provided is misleading; in order for the product image to appear on the product page we had to add the image in the description box via html code.

    We did obviously attempt to upload the image as shown in the documentation but as stated before, the image just won’t display.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3712 Posts
    @themodactyl

    Hi Vantha,

    This is strange, this image should be displayed correctly. 🤔

    I suggest you to import the image as explained in the article I send you. Then, could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.

    We’re waiting for your feedback.

    Thank you.

    Vantha
    Participant
    • 3 Topics
    • 10 Posts
    @vanso514
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3712 Posts
    @themodactyl

    Hi Vantha,

    Thank you for granting us access to your WP Admin. In that case, we needed to see what exactly happen when adding a product thumbnail.

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    We’re waiting for your feedback.

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘Product image not displaying’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.