Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Profile Field Group description not visible on front end

This topic is resolved
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • Nifty
    Participant
    • 29 Topics
    • 136 Posts
    @niftythree

    Hello,

    We have added a Field Group Description to one of our Profile Field Groups so that users would have a clear understanding of the purpose of this specific Profile Field Group. The description is not visible on the front end, though. How can we make the Field Group Description visible on the front end for all users?

    Thanks.

    wpengine
    Member
    Themosaurus Support
    • 0 Topics
    • 27 Posts
    @wpengine

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Nifty,

    Could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.

    Thank you.

    Nifty
    Participant
    • 29 Topics
    • 136 Posts
    @niftythree

    Hi Manathan,

    We’ve attached a screenshot of the Profile Field Description that we’re referring to; it’s located in Users > Profile Fields > Edit Group OR Add New Field Group.
    The description only shows up on the backend, and not on the front end.

    Thanks.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Thank you Nifty for your feedback.

    If I’m not mistaken, this description is not displayed on front end by default. We made some tests with Twenty Twenty.

    As this issue is related with BuddyPress, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you. To go further, we invite you to post your request on their support forums: buddypress.org/support.

    We remain available for all support requests related with the use of your theme.

    Best,

    Nifty
    Participant
    • 29 Topics
    • 136 Posts
    @niftythree

    Thanks, Manathan. It’d be great if this could be added into the theme.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Nifty,

    If the BuddyPress team integrates this feature to display this description in the front-end, it should be visible with our theme too. 🙂

    Don’t hesitate to come back to us if you have any news from BuddyPress team about this.

    Best,

    Nifty
    Participant
    • 29 Topics
    • 136 Posts
    @niftythree

    Thanks, Manathan.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    You’re welcome Nifty. 🙂

    Hope BuddyPress team will be able to help you with this in no time.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 9 posts - 1 through 9 (of 9 total)

The topic ‘Profile Field Group description not visible on front end’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.