November 19, 2018 at 11:08 #3633
This is regarding the User Profile ICon
i was not able to see the user icon after login showing blank please fix thisNovember 19, 2018 at 16:31 #3637
Could you please provide us with screenshots of your website? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.
You can also share with the URL to your website. It’s always helpful if you point us to specific pages containing the issue that you’re describing.
Thank you.November 19, 2018 at 17:18 #3648
Unable to upload screenshot as it was showing me the https errorNovember 19, 2018 at 18:19 #3654
Unfortunately, we’re not able to see this error or any missing icon when browsing your website.
Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.
We’ll try to log into your website to see your missing icon issue.
Thank you.November 19, 2018 at 18:24 #3655This reply has been marked as private.November 19, 2018 at 18:34 #3656
Some plugins are probably clashing with each other. Could please deactivate all plugins except those required by our theme? Then, could please tell us if the issue persist so we can make a new visit to our profile?
Thank you.November 20, 2018 at 17:44 #3679
I did that but still the issue has not been solvedNovember 20, 2018 at 17:54 #3681
Could please deactivate non essential plugins or allow us to do so? Remember to do a backup first 😉
Then, tell us we’ll check your website once your plugins are set to a bare minimum.
Thank you.November 20, 2018 at 18:15 #3682
DO FROM YOUR SIDE PLEASENovember 20, 2018 at 21:03 #3689
We’re really sorry for the inconvenience. We’re currently not able to access your website due to an error 500. If this issue persist, you should try to reach your server hosting support and ask them to solve this.
We will deactivate your plugins and investigate further as soon as you website is live again.
Regards,November 20, 2018 at 21:03 #3691November 21, 2018 at 19:49 #3720
Please Proceed now it happened because of site back up kindly solve ASAP !November 22, 2018 at 12:37 #3723
It seems that your child theme has been recently updated. However, your parent theme -Gwangi- is 2 versions behind. The current version is 1.1.7 and you’re running 1.1.5.
Could you please update to latest version? It might solve your issue. If not, we will continue to investigate further to get to the bottom of this and find which bit of code is responsible of your issue… 👍
To update your theme, you can download and install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site.
Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.
When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your Gwangi theme from there by clicking the “Update available” button.
Once you have correctly updated Gwangi, and the issue should fixed. You might be still seeing it because your browser cache is showing you an older version of the page (browsers do that to load pages faster). So to see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you:
Regards,November 22, 2018 at 12:38 #3727This reply has been marked as private.November 22, 2018 at 18:58 #3729
Still its on the old version even after updating API of envato Market no update showing for the child themeNovember 23, 2018 at 17:49 #3751
I was on the latest version even the issue persists Please help me outNovember 23, 2018 at 17:52 #3753
We will investigate further to find from where this issue is coming from. We will be back to you ASAP.
Thank you for your patience.
Regards,November 23, 2018 at 17:56 #3754
Thanks for your response I appreciate if it was solved asapNovember 23, 2018 at 18:02 #3759November 23, 2018 at 18:05 #3761
Thanks a lot dear ! I really appreciate your work and may god give you more wealth and knowledge do many more awesome things ! 🙂November 23, 2018 at 18:34 #3763This reply has been marked as private.November 26, 2018 at 14:58 #3812This reply has been marked as private.
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