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Profile options

This topic is resolved
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • Adri Estévez
    Participant
    • 4 Topics
    • 9 Posts
    @adritvz

    Hello im getting a problem on this section, this three “…” does nothing, it’s a button that is not configured and i dont know how to do it. I would like to know where to configure it, or if not, just erase it, but i dont know where to do that.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Adri,

    Thank you for reaching out to us. 🙂

    The buttons below the profile picture are automatically generated by BuddyPress and some other plugins. It depends of the features you activated on your website. However, you should find by clicking on the “…” the other buttons. Please find the attached screenshot.

    It’s odd nothing appears when clicking on this button. My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    We’re waiting for your feedback.

    Thank you.

    Adri Estévez
    Participant
    • 4 Topics
    • 9 Posts
    @adritvz

    I was looking plugins 1per1 to see what is the error, and now this appears to me…

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Adri,

    Can you please tell me which plugin caused this?

    I suggest you to deactivate all plugins but Grimlock, Kirki, BuddyPress and Grimlock for BuddyPress. Then, if this issue persists, please come back to me. If not, I suggest you to activate all plugin one by one to see which one is causing this issue.

    Best,

    Adri Estévez
    Participant
    • 4 Topics
    • 9 Posts
    @adritvz

    I solved that error in wordpress, but the “…” points dont work. But not only that “…” on profile, because i cant edit posts too with the “…”

    The url is like not configured or something because its like with a final #. like domain.com/#

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Thank you for your feedback.

    Can you confirm me you deactivated all plugins as I suggest you to determine from where this issue might coming from?

    Adri Estévez
    Participant
    • 4 Topics
    • 9 Posts
    @adritvz

    I did it but the only thing happened was that wordpress stopped working

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6290 Posts
    @themodactyl

    Hi Adri,

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 8 posts - 1 through 8 (of 8 total)

The topic ‘Profile options’ is closed to new replies.

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