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Profile Pages not found

This topic is resolved
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello,

    I’m checking the profile pages at the urls https://toutavis.com/members/i-web-you-fr/profile/ and https://toutavis.com/members/i-web-you-fr/groups/ and they are not found on my site. Can you help me to correct that ?

    I can read this message :

    This page is no longer available
    It seems that nothing is available at this location anymore.
    You can search or contact us if you are looking for a specific page.

    Regards, Jeremy

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Roy,

    Thank you for reaching out to us!

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Roy,

    After taking a look at your site, I noticed that it is currently using an outdated version of the theme. Could you please try to update your theme to the latest version to see if it fixes the issue?

    To update your theme, you can download and install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site.

    Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.

    When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your theme from there by clicking the “Update available” button.

    Cheers,

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello,

    I didn’t succeed to configure the Envato Market Plugin, but I updated the theme to the latest version. I still have the same problem on links.

    Regards, Jeremy

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Roy,

    Thank you for your feedback. We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Thank you for your patience Roy.

    It seems you didn’t configure BuddyPress correctly. The members page wasn’t set in BuddyPress settings.

    I selected the right page and all seems working fine now. Can you confirm me this issue is solved on you side, please?

    Best,

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    Hello the links are working good now, thank you for your help. Otherwisee I would like to know if there is an option the slug “groups” in urls such as https://toutavis.com/notre-communaute/i-web-you-fr/groups/

    Regards, Jeremy

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    You’re welcome Roy. 🙂

    Thank you for bring these new issue to our attention. We’re glad to answer any question related with the setup of our theme.

    However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
    Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.

    So, could you move your other question into a different topic, please? One question = one topic.
    By doing this, you will be making a great contribution to this forum, and we thank you very much for that!

    Thank you.

    Roy
    Participant
    • 14 Topics
    • 41 Posts
    @yungsun17

    No problem I will post a new topic about my new question. See you later.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Thank you for your understanding Roy. 🙂

    If you’re happy with our theme, feel free to review our theme on our Themeforest page:
    https://themeforest.net/item/gorgo-minimal-content-focused-blog-and-magazine/23091367

    It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring 💪🏻

    Thank you!

Viewing 11 posts - 1 through 11 (of 11 total)

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