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Profile picture not sharp when uploading on mobile

This topic is resolved
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • René Wappiez
    Participant
    • 93 Topics
    • 299 Posts
    @wappiez

    Hi

    I’m not 100% sure about this, but I strongly have the feeling that if people upload a profile picture on a mobile phone, that the image will not come out sharp. On desktop there is no issue, but for some reason on a mobile phone the result is not so good. Am I imagining things or could this be true? How could I change this?

    Thx

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3712 Posts
    @themodactyl

    Hi René,

    Unfortunately, we have no clue. 🤷🏻‍♀️ We made some tests but we cannot reproduce this issue.

    Maybe there is a limitation we don’t know of. In that case, we invite you to report this issue on the BuddyPress support forums as the profile images are managed by this plugin: buddypress.org/support

    Don’t hesitate to come back to us if you have more informations about this.

    We remain available for all support requests related with the use of your theme.

    Best,

    René Wappiez
    Participant
    • 93 Topics
    • 299 Posts
    @wappiez

    Ok, well it might have been a coincidence then. You can close this topic, thx.

    René Wappiez
    Participant
    • 93 Topics
    • 299 Posts
    @wappiez

    Wait, I’ve tried it again. And I can see a clear difference in sharpness. Why don’t you try it yourself with the attached image.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3712 Posts
    @themodactyl

    Hi René,

    You’re right. Unfortunately, it depends of multiple factors. The quality of this picture can be related to your mobile, the browser, BuddyPress or WordPress itself.

    As I told you, we invite you to report this issue on the BuddyPress support forums as the profile images are managed by this plugin: buddypress.org/support. They will be more suited to find out from where this issue is coming from and how you can solve this.

    We remain available for all support requests related with the use of your theme.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 5 posts - 1 through 5 (of 5 total)

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