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Hello,
When I find members from https://puentealarte.com/artistas/ the response is always the same: “not found”, but I can see that there are members in the website (see image uploaded).On the other hand, if I go to https://puentealarte.com/nuestros-artistas/ I can see all the members.
Can you help me, please?
Hi @puentealarte,
If you have created some users manually, the reason why you can’t see them is because BuddyPress will only show members considered as “active members” on the site. Even if you manually activated the users, you need to log in with each user account at least once so that BuddyPress considers them as active members.
To make it easier for you, you can install the “User switching” plugin (https://wordpress.org/plugins/user-switching/). This plugin will allow you to browse your members list, then click on “Switch to” on the user of your choice. After switching, a link will appear at the bottom of your site to switch back to your admin user. You can then repeat the process for all your users and they should appear in your members page.
If you have Paid Membership Pro plugin activated, this issue could also come from its misconfiguration (and its BuddyPress add-on’s). Please make sure to deactivate Paid Membership Pro (and its BuddyPress add-on) to test if this is related to the configuration of these plugins.
If this is the case, we recommend that you follow this post explaining how Paid Membership Pro and its BuddyPress add-on work:
Regards,
Ok. All the members are actived, none were added manually. So like I told you, I can see all the members when I go to https://puentealarte.com/nuestros-artistas/. The problem is only with the search page, , look at my last screenshot, please.
I deactivated the plugin “Paid Membership Pro” for test your approach, but it didn’t working. For the moment, I don’t need to use this plugin, but I will on the near future.
Hi @puentealarte,
Thank you for your feedback. Can you confirm that your theme and all the recommended plugins are up to date, please?
This page is generate by BuddyPress. BuddyPress will only count members that are considered as “active”. A member is considered active only if they logged in at least once. the section that shows members (like on your screenshot) is made with one of our Grimlock plugins. But as you noticed, this one’s working correctly.
As this issue is related with BuddyPress, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.
To go further, we invite you to post your request on their support forums:
https://buddypress.org/support/I hope they will be able to help you.
Best regards,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Profile search dont work’ is closed to new replies.
