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Profile search not working

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • Alexandre Cagnoli
    Participant
    • 2 Topics
    • 12 Posts

    Hello,

    I’m just experimenting issues with the search results page for profiles.
    Also the search from home isn’t working too when it comes to results page.
    Also, the responsive design looks broken on desktop on this page.
    You can see it here : https://www.dropbox.com/s/ycwky7pg61xul4q/Capture%20d%E2%80%99%C3%A9cran%202021-04-28%20%C3%A0%2021.14.23.png?dl=0

    The swap page filter M/F isn’t working too.
    See here : https://www.dropbox.com/s/n89c6e32ss4u16l/Capture%20d%E2%80%99%C3%A9cran%202021-04-28%20%C3%A0%2021.17.33.png?dl=0

    Any help ?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2223 Posts

    Hi Alexandre,

    Thank you for reaching out to us. 🙂

    My best guess is that your issue might probably caused by Paid Memberships Pro as we don’t encounter this issue with our demos.

    Could you deactivate temporarily this plugin please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    We’re waiting for your feedback.

    Thank you.

    Alexandre Cagnoli
    Participant
    • 2 Topics
    • 12 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2223 Posts

    Hi Alexandre, 🙂

    Thank you for your feedback. It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Alexandre Cagnoli
    Participant
    • 2 Topics
    • 12 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2223 Posts

    Thank you for granting us access to your WP Admin.

    Unfortunately, we don’t have the administrator role. Without this access, we can’t investigate properly. Can you please change the user role?

    Regards,

    Alexandre Cagnoli
    Participant
    • 2 Topics
    • 12 Posts

    Oh sorry 🤦
    I’ve made the change.

    Cheers

    Alex

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1893 Posts

    Hi Alex,

    This is probably related with some minor misconfiguration. If you have made recent changes to your member profile fields, please re-save your homepage and directory search forms. You can edit the profile search forms by visiting “Users > Profile Search” in your dashboard. Just edit your forms and click “Save” without changing anything.

    Please note that it looks like your display issue is related the display of both your homepage and directory search forms on your directory page. With our demo, we do not display the homepage search form on the directory page. (Please see attached.)

    Also, if you are in the process of translating your website to another language, please make sure to fully translate all areas before configuring/testing your profile search. Otherwise, BP Profile Search might yield inconsistent results.

    To learn more about BP Profile Search forms, please read also the following posts:

    Add new fields to homepage search form

    My profile search form seems to be broken

    Best,

    Alexandre Cagnoli
    Participant
    • 2 Topics
    • 12 Posts

    Hello,

    Thanks for your answer.
    Unfortunately, after doing all what you said, the search is still broken : no results.

    – i updated the search forms
    – i removed the directory attachment to homepage form

    You can check all of it with your access

    I hope you’ll sorti it as soon as possible.

    Thanks

    Alexandre Cagnoli
    Participant
    • 2 Topics
    • 12 Posts

    Quick update, i realized that when i select “Homme” (= men) on the HP form, it displays 1 result, when i choose “Femme” (= women) it displays nothing.
    But you can see on the last image that some profiles match the condition “femme”

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2223 Posts

    Hi Alexandre,

    Thank you for your feedback.

    Please be aware that BuddyPress will only count members that are considered as “active”. A member is considered active only if they logged in at least once. On the other hand, WordPress will count all your users regardless, which is why you see less users in the member directory compared.

    If you have created some users manually, you need to log in with each user account at least once so that BuddyPress considers them as active members.

    To make it easier for you, you can install the “User switching” plugin (https://wordpress.org/plugins/user-switching/). This plugin will allow you to browse your members list, then click on “Switch to” on the user of your choice. After switching, a link will appear at the bottom of your site to switch back to your admin user. You can then repeat the process for all your users and they should appear in your members page.

    If you have Paid Membership Pro plugin activated, this issue could also come from its misconfiguration (and its BuddyPress add-on’s). Please make sure to deactivate Paid Membership Pro (and its BuddyPress add-on) to test if this is related to the configuration of these plugins.

    If this is the case, we recommend that you follow this post explaining how Paid Membership Pro and its BuddyPress add-on work:
    https://www.paidmembershipspro.com/add-ons/buddypress-integration/

    Let me know if this help you solve your issue.

    Regards,

Viewing 11 posts - 1 through 11 (of 11 total)

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