Find Answers and Get Support › Forums › Cera – Intranet & Community Theme › Installation & Updates › Demo Content Installation › Recaptcha showing up twice sometimes on the login screen and fails
- This topic has 5 replies, 3 voices, and was last updated 1 year, 6 months ago by
Manathan.
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AuthorPosts
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VeroParticipant@vericcio
- 2 Topics
- 7 Posts
The Recaptcha will show up twice if I do a new clean session. It will come up with a wordpress looking recaptcha and then sometimes the actual login aswell will include a captcha task. I will include screenshots. This happens when trying to sign in a new user on a new browser session, ideally only one captcha should be shown and that is the one that is on the login form. After going through the wordpress looking captcha and trying to sign in it will fail initially.. try again and it will work. Buggy.
July 24, 2023 at 19:36 #45720@themodactyl- 0 Topics
- 6690 Posts
Hi Vero,
Thank you for your feedback.
My best guess is that your issue might probably be caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please? If it still persists, please deactivate WP Forms plugin to see if the two captchas are gone, or just only one.
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Thank you.
July 27, 2023 at 10:13 #45766VeroParticipant@vericcio- 2 Topics
- 7 Posts
Hi there,
I followed your steps and it seems it was an issue with jetpack this is a plugin I did not install but came with the wordpress site. I just switched on the brute force protection switch and the extra captcha stopped coming up.
However, now I am experiencing a weird navigation issue and a failed login. I try to login via the modal pop up as shown in the attached images.. it will then navigate to the login page (the second attached image) it will then fail.. although there is no repeating captcha im not sure it is navigating like this. I have all the unneccessary plugins switched off now and I have not changed anything to the login only the colors… the login should be working just like the demo set up.
July 30, 2023 at 17:20 #45813@roboraptor- 0 Topics
- 412 Posts
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
July 30, 2023 at 17:20 #45814@themodactyl- 0 Topics
- 6690 Posts
Hi Vero,
Thank you for your feedback. I’m glad to read you’ve been able to find solve this.
Note that I’ve been able to login with the credentials you send me. Can you please empty your cache and delete your cookies? It might solve this.
Hope this will help you. Let us know if you were able to login after following these steps. 🙂
Best,
July 31, 2023 at 09:05 #45819 -
AuthorPosts
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Recaptcha showing up twice sometimes on the login screen and fails’ is closed to new replies.