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register not working

This topic is resolved
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • Rominna
    Participant
    • 1 Topics
    • 2 Posts

    Hi!

    When I want to register it doesn’t work.

    Register

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Hi @rominnapat5,

    Indeed, It seems there is a problem

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

    Rominna
    Participant
    • 1 Topics
    • 2 Posts

    Done, this is the installation from scratch and without activating any plugin or anything other than the theme https://swappline.com/register/

    What seems strange to me is: I installed on another server and I was even able to activate third-party plugins and it works the same way. Could the server have something to do with it? The version that does not work runs on Pressidium and the version that does work runs on a Digital Ocean droplet.

    This is the version that does work and is running on the Digital Ocean droplet: https://swappline.rugeracademy.com/register/.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2012 Posts

    Hi @rominnapat5,

    If you want to go further, I suggest you try with another theme and temporarily disable our plugins on your website. I think this problem will always be there. I really think this issue is caused by some conflicting third party plugin or some extra code snippet.

    Don’t hesitate to let us know what the result is.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 4 posts - 1 through 4 (of 4 total)

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