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new users are not receiving the user registration emails or a welcome email to their mailboxes to complete the registration . To replicate this, I tried registering as a test user and I didn’t receive an email to my mailbox to complete the user registration.
with the website host we have tried all day long without success at the end they said: I have checked with our team and they informed once more contact the vendor team and inform them emails are hosted with bluehost and the test email works fine in WP SMTP plugin.
i have tried to contact wordpress knowing that buddypress it’s the plugin used for registration, I am stock help
Hi Jules,
Thank you for bring this issue to our attention. This issue can occur when your activation or registration email is either not send by your server -for instance, when mailing services are incorrectly set- or not received by your registering user because of his mail client spam filter.
To help you to solve your issue, you might also be interested by the following BuddyPress support forum topics:
https://premium.wpmudev.org/forums/topic/buddypress-does-not-send-activation-email
https://wordpress.org/support/topic/wordpress-not-sending-emails/Unfortunately, this issue is related with BuddyPress and the installation, setting or debugging of third party plugins isn’t part of the support we will provide for our theme.
The best think to do is reach out BuddyPress support forums, just like you did. We hope they’ll be able to help you in no time.
https://buddypress.org/support/Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
Regards,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘registration’ is closed to new replies.
