Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Registration not working

This topic is resolved
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • Safe Place Support
    Participant
    • 2 Topics
    • 2 Posts
    @misscrocco

    I have received many complaints that when a new member goes to join, the activation code they receive does not work. So they try over and over again until they got locked out. Then I see it in PENDING and manually activate the member. By this time, they think they cannot even create an account to know to come back and try to log in. This is a huge problem. They activation needs to be on point. It is there first interaction with my site and leaves them very frustrated. Please help!!

    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 426 Posts
    @themoceratops

    Hi @misscrocco,

    Unfortunately I am unable to reproduce the issue on my side. I have created an account on your website (username: themosaurus) and I have been able to activate my account and login successfully with no issue (please see attached screenshot in next private reply). This might also be an issue on the user side.

    As this issue is related with the BuddyPress, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:
    https://buddypress.org/support/

    Sorry that I’m unable to provide more help with this issue.

    Of course, we remain available for all support requests related with the use of your theme.

    Best regards,

    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 426 Posts
    @themoceratops
    This reply has been marked as private.
Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 3 posts - 1 through 3 (of 3 total)

The topic ‘Registration not working’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.

Setup Your Cera or Gwangi powered Community Website and Turn it into an iOS and Android App

15% discount for Cera users

To unleash the full power of your Cera or Gwangi theme, we have partnered with the Zipline team. Your community website can now be fully setup and turned into your very own custom app for iOS and Android.

Whether you've newly acquired the theme or already got your site up and running, Zipline got you covered. And we got you an incredible discount.

Holiday, Weather & Festive effects
to pimp your WordPress Site