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Registration page don’t work. It shows This page isn’t working

This topic is resolved
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • Ovi Hasan
    Participant
    • 7 Topics
    • 12 Posts
    @ovihasan

    when I try to register as a visitor the page is not show. And the loading time is too much. for this reason user cannot register in the site.

    Thanks is advance.

    Best Regards,

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @ovihasan,

    Indeed, it seems that there is an infinite redirection when we want to access the register page of your site.

    Did you try to deactivate all your plugins (except our plugins suite grimlock) and any code snippets you may have?
    This may confirm that the problem is related with our theme/plugins and if that’s the case we can do something to resolve that issue.

    Thank you in advance for your future feedback.

    Regards,

    Ovi Hasan
    Participant
    • 7 Topics
    • 12 Posts
    @ovihasan

    Yes. Now registration page work properly but after complete registration. It don’t show any message like please check your email or something. It is directly redirect it to the home page. How can I solve that?

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @ovihasan,

    Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Cheers,

    Ovi Hasan
    Participant
    • 7 Topics
    • 12 Posts
    @ovihasan
    This reply has been marked as private.
    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @ovihasan,

    After reviewing your settings, it seems that the redirection issue that you’re facing after attempting to register is caused by Visual Composer. When deactivated, everything is working fine (please review attachments).
    Please be aware of the fact that this plugin is not supported by our theme and you might face other issues using it.

    The endless redirection loop after registration seems to be triggered by a Paid Membership Pro misconfiguration. When deactivated, everything is also working fine.

    Neither one of these issues is related with the use of your theme but with third party plugins. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums:

    Support

    Support

    We remain available for all support requests related with the use of your theme.

    Regards,

    Ovi Hasan
    Participant
    • 7 Topics
    • 12 Posts
    @ovihasan

    Thank you so much for the support.

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    You’re welcome. ?

    Best regards,

Viewing 8 posts - 1 through 8 (of 8 total)

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