Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Reset the view count in Profile

This topic is resolved
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • Rin
    Participant
    • 11 Topics
    • 31 Posts
    @cathy

    Do you know how to reset the view count in profile?
    http://prntscr.com/uom01i

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3653 Posts
    @themodactyl

    Hi @cathy,

    Thank you for bringing this issue to our attention. Unfortunately, we have no idea. ?

    Please note that this issue is related with the customization of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums:
    https://wordpress.org/support/plugin/buddypress-profile-views/

    We remain available for all support requests related with the use of your theme.

    Regards,

    Rin
    Participant
    • 11 Topics
    • 31 Posts
    @cathy

    You even don’t know what plugin related to this issue?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3653 Posts
    @themodactyl

    Hi @cathy,

    This issue is probably related to BuddyPress Profile View.

    This is why we suggest you to ask for more help from the plugin authors and post your request on their support forums:
    https://wordpress.org/support/plugin/buddypress-profile-views/

    Don’t hesitate to share the solution with us. By doing this, you will be making a great contribution to our community! #SharingIsCaring ??

    Best,

    Rin
    Participant
    • 11 Topics
    • 31 Posts
    @cathy

    BuddyPress doesn’t reply to my questions.

    I have to say that most of your answers (90%) are just giving me the plugin author’s URL and saying ask them. I decided to purchase your theme because all features are listed on your purchase page, which means you should be responsible to answer the questions even though it’s another’s plugin.

    I previously asked many questions but your answers did not help me at all. Very frustrated.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3653 Posts
    @themodactyl

    Thank you for sharing your honest opinion @rin.

    Your issues are related with the features provided by third party plugins, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    After reflexion, perhaps you’re using Youzer on your website ? Youzer give you the same feature as BuddyPress Profile View. If it’s this plugin, I suggest you to contact them.

    To go further, we invite you to post your request on their support forums:
    https://codecanyon.net/item/youzer-new-wordpress-user-profiles-era/19716647/support

    Please note that for ethical reasons and religious beliefs, the Youzer support team will not answer any questions related with dating websites.

    We remain available for all support requests related with the use of your theme.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘Reset the view count in Profile’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.