response to closed topic

This topic contains 5 replies, has 2 voices, and was last updated by  Themosaurus 1 week, 3 days ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
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  • #5716

    DEMENTE
    Participant
    • 62 Posts
    @chilepower

    I had to open a new thread because they closed the other one because I had asked them a question and they did not answer https://support.themosaurus.com/forums/topic/the-number-of-users-does-not-fit-with-the-list-of-registered-users/

    but because all the users appear online if they are not online http://prntscr.com/mvke9j

    #5719

    Themosaurus
    Keymaster
    • 1665 Posts
    @themosaurus

    Hi @chilepower,

    Unfortunately, we have no clue. Our theme simply display the green dot when the .is-online CSS class is applied to the member card by BuddyPress. We’re sorry but we’re not able to give the best answer regarding the reason why this is applied to all your members.

    As this issue is related with the BuddyPress, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:
    https://buddypress.org/support/

    We remain available for all support requests related with the use of your theme.

    Best,

    #5728

    DEMENTE
    Participant
    • 62 Posts
    @chilepower

    but you gave me a code to show all the users and I think that’s why this happens

    #5741

    Themosaurus
    Keymaster
    • 1665 Posts
    @themosaurus

    Hi @chilepower,

    To explain with more detail, this snippet forces the active state of a member.
    If the code is permanently activated, it will therefore force the online status of each user constantly.
    This code should only be activated once to force users to be displayed

    So I just disabled this snippet that was present twice on your site.

    Everything seems to be back to normal.

    Best Regards,

    #5755

    DEMENTE
    Participant
    • 62 Posts
    @chilepower

    thank you very much I had not thought about that

    #5756

    Themosaurus
    Keymaster
    • 1665 Posts
    @themosaurus

    You’re welcome Demente. 🙂

    Regards,

Viewing 6 posts - 1 through 6 (of 6 total)

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