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Review icon disappeared

This topic is resolved
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • Mohamed Bakry
    Participant
    • 21 Topics
    • 45 Posts
    @mohamedbakry83

    Hello, The review icon is suddenly disappeared from profile and member directory

    I am using BUDDYPRESS MEMBER REVIEWS

    how could I solve it?

    Mohamed Bakry
    Participant
    • 21 Topics
    • 45 Posts
    @mohamedbakry83
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6288 Posts
    @themodactyl

    Hi @mohamedbakry83,

    Could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.

    Thank you.

    Mohamed Bakry
    Participant
    • 21 Topics
    • 45 Posts
    @mohamedbakry83
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6288 Posts
    @themodactyl

    Hi @mohamedbakry83,

    This is due to an update of the “BuddyPress Member Reviews” plugin. I just checked it and indeed several things have changed.

    You can check the button display settings in the configuration page of this plugin:
    MYSITEURL/wp-admin/admin.php?page=bp-member-review-settings

    It is possible that some features may disappear or evolve.

    Cheers,

    Mohamed Bakry
    Participant
    • 21 Topics
    • 45 Posts
    @mohamedbakry83

    yes I checked and tried all these settings but no change

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6288 Posts
    @themodactyl

    Hi @mohamedbakry83,

    Unfortunately, we have no clue. ?‍♂️

    As this issue is related with BuddyPress, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:
    https://buddypress.org/support/

    We remain available for all support requests related with the use of your theme.

    Best,

    Mohamed Bakry
    Participant
    • 21 Topics
    • 45 Posts
    @mohamedbakry83

    I found the problem and another issue for the same Review Issue, It was because of “Verified Member for BuddyPress” plugin
    Before I disable verify plugin you will see the URL is different and the bp verify badge class is inserted in the URL in the below snapshot in the first attached and when I click it, it returns. 404 error.

    when I disable Verified Member for BuddyPress plugin, it. works fine, check the bottom URL when I mouse hover in the second snapshot

    So I think Verified Member for BuddyPress is the responsible plugin to hide the review icon in some cases, as I see the review icon in some accounts

    Kindly advise

    Themosaurusrex
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2048 Posts
    @themosaurusrex

    Hi @mohamedbakry83,

    Thank you for your precious feedback.

    We are currently investigating this further to find out how we can help you.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Mohamed Bakry
    Participant
    • 21 Topics
    • 45 Posts
    @mohamedbakry83

    thanks

    Themosaurusrex
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2048 Posts
    @themosaurusrex

    @mohamedbakry83,

    After careful investigation, I’m not able to reproduce this issue. I’ve installed BuddyPress Member Reviews, added a review to a member and change its status for “Verified” and all works fine. (Please see attached.)

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 11 posts - 1 through 11 (of 11 total)

The topic ‘Review icon disappeared’ is closed to new replies.

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