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Hi. I’m trying to upload a normal photo on a user profile and it shows it like in the uploaded image. I have used rtMedia in other websites and this does not happen, any idea what could be causing this issue?
I’ve gotten this error on a clean install of CERA and a Youzer install of CERA.
Could this be some image size limit or something like that?
My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos. Can you confirm you haven’t added any snippet or plugin?
I you added some features, Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
We’re waiting for your feedback. 🙂
? Christmas is coming Starting from December 21, 2020 until the January 3, 2021 included, our response time will be up to 5 opening days. Be sure we’ll do our best to provide you the best support possible.
We thank you for your understanding and we wish you a merry christmas and a happy new year. #StaySafe ?
You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.
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