Find Answers and Get Support › Forums › Cera – Intranet & Community Theme › Theme Customizer › Scroll not working
- This topic has 8 replies, 2 voices, and was last updated 3 years, 8 months ago by Manathan.
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@themodactyl
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- 6297 Posts
Hi @jotak,
thank you for buying our theme. We hope it will meet all your expectations. 🙂
My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
Thank you.
August 19, 2020 at 10:09 #16364@themodactyl- 0 Topics
- 6297 Posts
Sorry @jotak, I thought your homepage was a maintenance page.
It’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
August 20, 2020 at 17:33 #16430August 21, 2020 at 09:26 #16443@themodactyl- 0 Topics
- 6297 Posts
Hi @jotak,
It seems this issue’s coming from the “Boosted Elements” plugin for Elementor.
Please note that this issue is related with the customization of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.
To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums:
https://progressionstudios.ticksy.com/?envato_item_id=20225210We remain available for all support requests related with the use of your theme.
Regards,
August 21, 2020 at 09:52 #16447 -
AuthorPosts
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Scroll not working’ is closed to new replies.