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Scroll not working

This topic is resolved
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • Jose
    Participant
    • 1 Topics
    • 4 Posts
    @jotak

    The scroll is not working either in the mobile version or on the web, if the web exceeds the size of the screen you cannot navigate on it

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5135 Posts
    @themodactyl

    Hi @jotak,

    thank you for buying our theme. We hope it will meet all your expectations. 🙂

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

    Jose
    Participant
    • 1 Topics
    • 4 Posts
    @jotak

    I have tried disabling plugins and nothing, it doesn’t work. I have been activating them one by one

    I really need help

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5135 Posts
    @themodactyl

    Hi @jotak,

    Which plugin are you using to do this maintenance page ?

    Best,

    Jose
    Participant
    • 1 Topics
    • 4 Posts
    @jotak

    Hi,

    which maintenance page?

    Regards

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5135 Posts
    @themodactyl

    Sorry @jotak, I thought your homepage was a maintenance page.

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Jose
    Participant
    • 1 Topics
    • 4 Posts
    @jotak
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5135 Posts
    @themodactyl

    Hi @jotak,

    Thank you for granting us access to your WP Admin.

    We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5135 Posts
    @themodactyl

    Hi @jotak,

    It seems this issue’s coming from the “Boosted Elements” plugin for Elementor.

    Please note that this issue is related with the customization of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums:
    https://progressionstudios.ticksy.com/?envato_item_id=20225210

    We remain available for all support requests related with the use of your theme.

    Regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 9 posts - 1 through 9 (of 9 total)

The topic ‘Scroll not working’ is closed to new replies.

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