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Search for members by place or common point

This topic is resolved
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • dgibaud
    Participant
    • 2 Topics
    • 5 Posts
    @dgibaud

    Why doesn’t searching for members by location or commonality work?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6435 Posts
    @themodactyl

    Hi dgibaud,

    Thank you for reaching out to us.

    Can you confirm me you added a Location field using Google Maps autocompletion by installing and activating BP xProfile Location plugin?

    Best,

    dgibaud
    Participant
    • 2 Topics
    • 5 Posts
    @dgibaud

    Yes, can you check and arrange for me please

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6435 Posts
    @themodactyl

    Hi dgibaud,

    Thank you for your feedback.

    It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    dgibaud
    Participant
    • 2 Topics
    • 5 Posts
    @dgibaud
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6435 Posts
    @themodactyl

    Hi Dgibaud,

    Thank you for your feedback.

    After looking for a solution with your issue, it seems neither of the profile on you website has the location field completed.

    For more about this issue, please read the following topics:
    https://wordpress.org/support/topic/bp-xprofile-location-and-bp-profile-search/
    https://wordpress.org/support/topic/bp-xprofile-location-bp-profile-search/

    To know more about BP Profile Search plugin and how it works, it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you. To go further, we invite you to post your request on their support forums:
    https://wordpress.org/support/plugin/bp-profile-search/

    We remain available for all support requests related with the use of your theme.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘Search for members by place or common point’ is closed to new replies.

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