search problem

This topic contains 3 replies, has 3 voices, and was last updated by  Manathan 1 month, 4 weeks ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #13498

    ANTHONY
    Participant
    • 1 Posts
    @antho40460

    hi, i have a problem whith the search, members are not appear on results page. I’ve already test instructions on support website. can you help me please ?

    #13533

    Olivier
    Moderator
    • 1750 Posts
    @themosaurusrex
    Themosaurus Support

    Hi @antho40460,

    Thank you for reaching out!

    Which search form are you using? The Homepage profile search? The top navigation search form?

    Could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.

    Thank you.

    #13620

    ANTHONY
    Participant
    • 1 Posts
    @antho40460
    This reply has been marked as private.
    #13659

    Manathan
    Keymaster
    • 377 Posts
    @themodactyl
    Themosaurus Support

    Hi @antho40460,

    The reason why you can’t see the users that you created manually is because BuddyPress will only show members considered as “active members” on the site. Even if you manually activated the users, you need to log in with each user account at least once so that BuddyPress considers them as active members.

    To make it easier for you, you can install the “User switching” plugin (https://wordpress.org/plugins/user-switching/). This plugin will allow you to browse your members list, then click on “Switch to” on the user of your choice. After switching, a link will appear at the bottom of your site to switch back to your admin user. You can then repeat the process for all your users and they should appear in your members page.

    If you have Paid Membership Pro plugin activated, this issue could also come from its misconfiguration (and its BuddyPress add-on’s). Please make sure to deactivate Paid Membership Pro (and its BuddyPress add-on) to test if this is related to the configuration of these plugins.

    If this is the case, we recommend that you follow this post explaining how Paid Membership Pro and its BuddyPress add-on work:

    BuddyPress Integration

    Please also keep your reply private only if you share sensitive data with us like URLs, user names or passwords. Otherwise, users facing the same issues as yours might not understand this topic and this might not benefit from your help as long as you keep posting private replies.

    You’re making a great contribution to our forums by posting public replies and we really thank for that! 🙂

    Thank you.

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

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