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search result

This topic is resolved
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • olivier
    Participant
    • 9 Topics
    • 23 Posts
    @lolivier12

    hello I have a problem my search does not work well indeed when I search all the members are put
    I put on get
    thank you for helping me

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2062 Posts
    @themosaurusrex

    Hi @lolivier12,

    My best guess is that your issue might probably caused by some third party plugin or some extra code snippet directly conflicting with BP Profile Search as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please? If not, please make sure to deactivate Paid Memberships Pro and its add-ons.

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

    olivier
    Participant
    • 9 Topics
    • 23 Posts
    @lolivier12

    Paid Memberships Pro – BuddyPress Add On

    when it is deactivated I have no results when it is activate I have too many people
    It does not work
    I updated the theme with all the extensions and still nothing
    I empty the cache every time
    but I just saw that the search by taxonomies works

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2062 Posts
    @themosaurusrex

    @lolivier12 Can we also take a look a this?

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    olivier
    Participant
    • 9 Topics
    • 23 Posts
    @lolivier12
    This reply has been marked as private.
    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2062 Posts
    @themosaurusrex

    Hi @lolivier12,

    Thank you for sharing these credentials with me.

    I haven’t been able to recreate your issue and I see results when searching through your directory. My best guess is that your issue is more related with the naming of your fields rather than the search itself. (Please see attached in the next private reply.)

    My suggestion is to change the naming of the fields displayed in the search form to make more accurate with the results.

    Best regards,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2062 Posts
    @themosaurusrex
    This reply has been marked as private.
Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 7 posts - 1 through 7 (of 7 total)

The topic ‘search result’ is closed to new replies.

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