Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Search result not working

This topic is resolved
Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • unigma
    Participant
    • 5 Topics
    • 17 Posts
    @unigma

    Hi We installed the theme from scratch again, but the website global search is not not showing up on your UI, this has to be a theme problem because the search is working but there are some problems with your javascript.

    unigma
    Participant
    • 5 Topics
    • 17 Posts
    @unigma
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2584 Posts
    @themodactyl

    Hi Unigma,

    We thank you for bringing this to our attention.

    Please note that I took the liberty to split your topic. We ask our community to comply to very simple rules, like splitting long and convoluted questions into short straight-to-the-point questions, like sharing highlighted screenshots as much as possible or like posting one topic per request or subject. This way, it help us to manage your requests easily.

    We will investigate further to find from where this issue is coming from and how we can help you.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2584 Posts
    @themodactyl

    It seems your credentials are not working correctly as I can’t access to your WP admin. Can you please check the credentials you gave me?

    Best,

    unigma
    Participant
    • 5 Topics
    • 17 Posts
    @unigma
    • The grimlock post section was accidently removed from the Primary menu, please tell us how to fix that issue.
    • Please fix the global search
    unigma
    Participant
    • 5 Topics
    • 17 Posts
    @unigma
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2584 Posts
    @themodactyl

    Hi Unigma,

    Thank you for your feedback.

    After investigating, it seems this issue is caused by All In One SEO plugin. Please note that this issue is related with the customization of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide. It’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:
    https://aioseo.com/contact/

    We remain available for all support requests related with the use of your theme.

    Regards,

    unigma
    Participant
    • 5 Topics
    • 17 Posts
    @unigma

    If it’s what you say we’ll have a look at the same.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2584 Posts
    @themodactyl

    Hi Unigma. 🙂

    Deactivating this plugin should make the search results working again.

    Best,

    unigma
    Participant
    • 5 Topics
    • 17 Posts
    @unigma

    We have disabled the plugin still search is not working

    unigma
    Participant
    • 5 Topics
    • 17 Posts
    @unigma
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2584 Posts
    @themodactyl

    Hi Unigma,

    Thank you for your feedback.

    This is very strange because deactivating the All In One SEO plugin had restored the search result last time I checked.

    I inspected your website and it seems this issue now persists. Unfortunately, I I haven’t found yet from where this issue might coming from.

    Be sure we’re working on it and we’ll be back to you as soon as we found it.

    Thank you for your patience.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2584 Posts
    @themodactyl

    Hi unigma,

    It seems I didn’t have admin access anymore.

    Can you please make sure BP Global Search plugin is installed and activated please? Then, can you confirm me this issue still persists?

    We’re waiting for your feedback.

    Best,

    unigma
    Participant
    • 5 Topics
    • 17 Posts
    @unigma

    We restored a previous version of the website and the things are working now. Thanks. We changed the accessibility of the account as we had a presentation meeting with our client and wanted to avoid unprecedented changes during the presentation due to you guys troubleshooting 😛 . Anyways, the problem is sorted now by restoring our site from one of the previous backups.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2584 Posts
    @themodactyl

    I’m glad to read you’ve been able to solve this Unigma. 🙂

    If you’re happy with our theme, feel free to review our theme on our Themeforest page:
    https://themeforest.net/item/gorgo-minimal-content-focused-blog-and-magazine/23091367

    It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring 💪🏻

    Thank you!

Viewing 15 posts - 1 through 15 (of 15 total)

The topic ‘Search result not working’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️