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Serach result page not working

This topic is resolved
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • Sandepa
    Participant
    • 1 Topics
    • 4 Posts
    @sandeepa

    When I tried to search test from header search button its shows suggestion and when I go to view all result page shows blank.

    When I disable plugin search page shows results.

    I have attached issue images with support.

    Url – https://corcentric.sitedistrict.com/

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5135 Posts
    @themodactyl

    Hi Sandepa,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Can you please tell us which plugin you deactivated to make it works ? Can you please make sure theme and plugins are up to date?

    Best,

    Sandepa
    Participant
    • 1 Topics
    • 4 Posts
    @sandeepa

    Hello Manathan,

    Plugin name is ‘BuddyPress Global Search’ And yes I confirmed all plugins and themes are up to date.

    Please suggest way.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5135 Posts
    @themodactyl

    Hi Sandepa,

    To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: Debugging in WordPress.

    Once this is done, could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings. You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Sandepa
    Participant
    • 1 Topics
    • 4 Posts
    @sandeepa
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5135 Posts
    @themodactyl

    Thank you for granting us access to your WP Admin Sandepa.

    We investigated and it seems that this issue is related to UberMenu 3 plugin. Indeed, the deactivation of this third party plugin seems to fix the issue.

    Please note that this issue is related with the use of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums: sevenspark.com/help.

    Be aware that you can create mega menu easily without this plugin. This article from our documentation might catch your attention: Creating Mega Menus.

    We remain available for all support requests related with the use of your theme.

    Regards,

    Sandepa
    Participant
    • 1 Topics
    • 4 Posts
    @sandeepa

    Ok thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5135 Posts
    @themodactyl

    You’re welcome Sandepa! 🙂

    If you’re happy with our theme, feel free to review our theme on our Themeforest page:
    https://themeforest.net/item/cera-intranet-community-theme/24872621

    It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️

    Thank you!

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 8 posts - 1 through 8 (of 8 total)

The topic ‘Serach result page not working’ is closed to new replies.

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