Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Sidebar and menu not working well on IOS

This topic is resolved
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • Ledetele
    Participant
    • 7 Topics
    • 15 Posts
    @ayinid

    Hello,

    When I visit my site using iPad, the sidebar is move everywhere and penetrate the folder, also the main menu looks strange when visit the website on my iPhone. How to fixes these problems ?

    Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Ledetele,

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. We took a look at your website but we can’t reproduce this issue. This could be related to the cache. Could you consider clearing all activated caching system as well as your browser cache before investigating any further? If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Thank you.

    Ledetele
    Participant
    • 7 Topics
    • 15 Posts
    @ayinid

    Thank you for your reply, but the same problem was found on your Demo, so I think this should not be related to the plugin. This problem also appeared on my computer.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Ledetele,

    Thank you for the screenshots. 🙂

    Can you please tell us which browser and which version you’re using on your computer and iPad, please?

    Best,

    Ledetele
    Participant
    • 7 Topics
    • 15 Posts
    @ayinid

    Browser using on Computer – Google Chrome: 92.0.4515.107
    Browser using on iPad Pro 12.9 inch (3rd generation) Software version: 14.6 – Safari

    Thank you so much!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Thank you Ledetele. 🙂

    We will investigate and come back to you as soon as we found from where this issue is coming from.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Ledetele,

    Thank you for your precious feedback. There is definitely an issue in our theme which will be fixed in the next update.

    Waiting the update, simply add the following code snippet to your website:

    /**
    * Remove sticky behaviour of sidebar
    */
    .inner-wrapper-sticky {
    	position: static !important;
    	width: 100% !important;
    	transform: none !important;
    }
    
    #secondary-right {
    	height: auto !important;
    	position: static !important;
    }

    To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
    Pasting your code snippet there should do the trick for you.

    Also, it’s important to remember that we share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.

    We’ll be back to you as soon as the update is available.

    Thank you for your patience.

    Regards,

    Ledetele
    Participant
    • 7 Topics
    • 15 Posts
    @ayinid

    Thank you, this problem has been solved and now it works well 😀

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Ledetele,

    I’m glad to read this snippet helped you. 🙂

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Ledetele,

    We recently released a new version of your theme. Updating your theme, Grimlock plugins and all the other recommended plugins to the latest version should fix this issue.

    If you have correctly updated the theme and Grimlock, the problem should now be fixed. You might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). So to see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    To update your theme, you can download and install the Envato Market plugin (envato.com/market-plugin/) on your WordPress site.

    Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.

    When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your theme from there by clicking the “Update available” button.

    Cheers,

    🍾  2022 is coming ! 🥂
    From December 25, 2021 until the January 2, 2022 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families. We’ll be back on January 3, 2022. Be sure that we’ll do our best to manage all your topics as soon as possible.
    We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!

Viewing 10 posts - 1 through 10 (of 10 total)

The topic ‘Sidebar and menu not working well on IOS’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.