- This topic has 7 replies, 2 voices, and was last updated 2 years, 5 months ago by
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Hello, congratulations on putting together several great-looking themes.
I have purchased Cera and would like a little support with the following if I may.
Thank you in advance:
1. The forums need to be put in a particular order, I cannot see a way of doing that?
2. How do I edit the contents of the registration form?
3. Across the top of http://www.charitycommunity.co.uk there is the standard WordPress login and registration (black bar) how do I remove that, we don’t need two?
4. The employment roles on the member profiles we need to show as a company name, how can this be done please?
Hi Lee,
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
2: The Register page cannot be edited directly. However, you can create new member profile field and choose to display them in the registration form.
For more about this, please read the following post:
Also please make sure that you either log out of your website or use the private navigation from your browser to view your changes you’ve made to this page.
Thank you for bring these other issues to our attention. We’re glad to answer any question related with the setup of our theme.
However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.So, could you split your questions into different topics, please? One question = one topic.
By doing this, you will be making a great contribution to this forum, and we thank you very much for that!Thank you.
Thank you for your reply.
No problem, I was not aware it was public, I thought it was a private support system as I had paid for direct fast support.
Did you answer the other questions anywhere else? I’ve waited 3 days so far for any kind of response and still cannot see anything?
As it’s public, could you please delete the email in the initial post?
Thank you.
Hi Lee,
No problem. 🙂
We opted to work with a forum based support. This way, all solutions are available to everyone. It will help other users facing the same issue. You might even find some answer yourself to a potential issue you might have.
Your support team is currently doing their best to offer the best support possible despite the high volume of requests. Please note that we provide support only during belgian business hours : Monday to friday, from 8:30 am – 5:30 pm CEST. Our response time can be up to 1 business day.
Rest assured that we will still do our best to handle your requests as soon as possible! All your topics are redirected to us as soon as they are created.
As I told you, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic. For this reason, I asked you to split your questions into different topics. This is why you haven’t receive the answer to your other questions, as we’re waiting for you to create the new topics related to them. Could you create new topics for your questions, please? One question = one topic.
Thank you for your understanding. We’re waiting for your feedback. 🙂
Best,
You are really going to let your sales and customers down if you do not get on top of this support.
The forum is available to everyone paid or unpaid, you are not offering anything any different to paid support customers. What is the point in paying for support?
It has been five days since I asked some pretty basic questions above, and you still cannot afford me the answers, I’m not here to make your forum look setup look good.
Very frustrating user experience.
Thank you for sharing your honest opinion.
Please note that paying users have access to the theme itself, theme updates and only them can post on the support.
Please note that I already answered to one of your question in my first reply.
We ask our community to comply to very simple rules, like splitting long and convoluted questions into short straight-to-the-point questions, like sharing highlighted screenshots as much as possible or like posting one topic per request or subject. This very easy requirement has still not been respected by you as you keep on posting topics including multiple subsections and it make our support job more difficult.
So, could you split your questions into different topics, please? One question = one topic.
Thank you.
How do we get a refund, please? We don’t have time for these games. It takes nothing to reach out via email and offer proper support like other themes.
As I explained you Lee, it’s easier for us to keep track of issues and their resolution using a forum. It allows us to better manage your questions. This way, we can keep all related elements of the conversation in one place.
I’m sure you can understand that managing email support can quickly become complicated with the large number of requests we receive.
However, we’re sorry to read our support policy doesn’t reach your standards.
For all refund requests, please review the Envato Refund policy:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
https://themeforest.net/page/customer_refund_policyIf your issue is matching the described conditions, please introduce your request to Envato. It will be redirected to us.
Thank you in advance.
Regards,
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Edit Registration Form’ is closed to new replies.
