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Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • thiki
    Participant
    • 10 Topics
    • 31 Posts
    @thiki

    I’m using Learndash and the My Course icon shows up as ‘□’.

    The permissions for this folder were 755.
    /themes/cera/assets/fonts/cera/

    Is there anything else that needs to be corrected?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6695 Posts
    @themodactyl

    Hi @thiki,

    Thanks for getting in touch! 🙂

    We’re experiencing a much larger number of requests than usual so our wait times are longer than expected. We’re working hard to get back to you as quickly as we can and we really appreciate your patience!

    Could you share the URL to your website with us please? You can post it in your next reply and mark it as private to keep this between us.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 615 Posts
    @themopteryx

    Hi @thiki,

    Could you share the URL to your website with us please?

    If the page require admin access, could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    You can post it in your next reply and mark it as private to keep this between us.

    Thank you.

    thiki
    Participant
    • 10 Topics
    • 31 Posts
    @thiki
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6695 Posts
    @themodactyl

    Hi @thiki,

    Thank you for granting us access to your WP Admin.

    Unfortunately, the url you gave me is not working. Can you look at this and come back to me with the correct link, please ?

    The Japanese language should not be a problem. 🙂

    Regards,

    thiki
    Participant
    • 10 Topics
    • 31 Posts
    @thiki
    This reply has been marked as private.
    thiki
    Participant
    • 10 Topics
    • 31 Posts
    @thiki
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6695 Posts
    @themodactyl
    This reply has been marked as private.
    Jean-Pascal
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 615 Posts
    @themopteryx

    Hi @thiki!

    It seems that your version of Cera is bit old. We recently released a new version of this theme (1.1.2). Updating your theme, Grimlock plugins and all the other recommended plugins to the latest version should fix this issue.

    If you have correctly updated the theme and Grimlock, the problem should now be fixed. You might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). So to see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you:
    https://www.lifewire.com/how-to-clear-cache-2617980

    To update your theme, you can download and install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site.
    Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.
    When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your theme from there by clicking the “Update available” button.

    Cheers,

    thiki
    Participant
    • 10 Topics
    • 31 Posts
    @thiki

    Hi @themopteryx

    Thanks to you, we’ve solved the problem!

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6695 Posts
    @themodactyl

    Hi @thiki,

    I’m glad to read that @themopteryx has been able to help you!

    Cheers,

Viewing 11 posts - 1 through 11 (of 11 total)

The topic ‘Some icons are not displayed.’ is closed to new replies.

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