Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Some users not visible on the map.

This topic is resolved
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • Hasan Çetinkaya
    Participant
    • 1 Topics
    • 2 Posts
    @hasanck

    Hello,

    First of all, I will get help from google translate for translation. I’m sorry 🙂

    Registered users appear on the map when they activate themselves.

    But, When I approve the users waiting for activation from the Users section in the admin panel, these users are not included in the maps.

    I’ll be happy if you can help me.

    Best regards

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4634 Posts
    @themodactyl

    Hi Hasan,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Don’t worry, we’ll do our best. In case something’s not clear, don’t hesitate to ask us for more explanations.

    The reason why you can’t see them is because BuddyPress will only show members considered as “active members” on the site. Even if you manually activated the users, you need to log in with each user account at least once so that BuddyPress considers them as active members.

    To make it easier for you, you can install the “User switching” plugin (https://wordpress.org/plugins/user-switching/). This plugin will allow you to browse your members list, then click on “Switch to” on the user of your choice. After switching, a link will appear at the bottom of your site to switch back to your admin user. You can then repeat the process for all your users and they should appear in your members page.

    Hope this will help you.

    Regards,

    Hasan Çetinkaya
    Participant
    • 1 Topics
    • 2 Posts
    @hasanck

    Thanks a lot for your quick reply 🙂 My problem is solved.

    Another problem I have is that I installed the “BuddyPress Xprofile Custom Field Types” plugin to be able to upload images in profile fields. But image uploading can only be done from the admin panel. In other words, it is not possible to upload images from the front end.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4634 Posts
    @themodactyl

    Hi Hasan,

    I’m glad to read I’ve been able to help you solve this. 🙂

    Thank you for bring this new issue to our attention. We’re glad to answer any question related with the setup of our theme.

    However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
    Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.

    So, could you move your other question into a different topic, please? One question = one topic.
    By doing this, you will be making a great contribution to this forum, and we thank you very much for that!

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 4 posts - 1 through 4 (of 4 total)

The topic ‘Some users not visible on the map.’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.