21/05/2019 at 17:17 #6595
I have some install issue on my test server.
Just after the wordpress install (new, fresh, beautiful), I upload and install the gwangi theme (the last one, fresh downlad from envato). So far, so good. I install and active all the recommended plugins, nothing to declare.
But when I try to finish the buddypress setup, I hit the ‘Generate Default Fields’, but no field is generated. I try with Google Chrome and Ms Edge, same issue.
That’s the fourth time I delete my files and database and make all new install again, following the steps mentionned in your guide. I’ve found no answer in the forum so I put my question here…
Could you help me? What am I doing wrong?22/05/2019 at 09:50 #6611
Nice to meet you! Glad to read that Gwangi is also used in Belgium! 🙂🇧🇪
Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.
Cheers,22/05/2019 at 09:56 #6612This reply has been marked as private.23/05/2019 at 10:57 #6621
Thank you for providing us with this info. After I quick check, I can confirm that the default fields generation button is not working well. So, We will investigate further to find from where this issue is coming from.
To help us getting clues and find a solution to this issue, could you activate logging on your website please? To do so, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );
More on this in the following topic: https://codex.wordpress.org/Debugging_in_WordPress
Thank you.23/05/2019 at 11:48 #6627
I modified the wp-config.php as requested.
Thank you for your support.
Cheers23/05/2019 at 14:44 #6628
Thank you very much. I’ve tried again and as predicted, it’s not working.
However this time, thanks to the code snippet that you’ve recently added to your
wp-config.phpfile, we should be able to read the error.
Could you please share the content of your
debug.logfile with us? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.
After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product or any type misconfiguration on your server.
In that case, we’ll recommend you to transfer the error logs to your server hosting support.
Cheers,23/05/2019 at 15:29 #6630This reply has been marked as private.24/05/2019 at 10:02 #6640
Thank you for your precious feedback.
After further investigations, it appears that we’ve met this issue with one of our testing website. There is definitely an issue in our theme which will be fixed in the next update.
Best,24/05/2019 at 13:04 #6644
Thanks again for your quick answer.
So I’ve done nothing wrong. I am not sure it’s a good news for me. When (approximatively) will come the next update? Or maybe you have a patch, a temporary solution for me, waiting the update? I have a customer on my back on this projec and I would like to progress in my work.
Gilles Deron27/05/2019 at 10:57 #6658
We’re very sorry for the inconvenience.
This update is scheduled for the current week, before Wednesday. In the meantime, you can move forward with the demo installation and skip this step. Everything should work fine without these fields except for the homepage and directory member profile search forms.
However, this will be fixed after the update.
Thank you for your patience.
Best,29/05/2019 at 15:20 #6719
- 78 Posts
We recently release a new version of Gwangi. Updating your theme and all the required plugins to the latest version should fix this issue.
If you have correctly updated Gwangi and Grimlock, the problem should now be fixed. You might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). So to see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you:
To update your theme, you can download and install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site.
Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.
When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your Gwangi theme from there by clicking the “Update available” button.
Regards05/06/2019 at 09:19 #6772
Thanks to your new release, the issue is gone. All fields are now correctly generated.
I would like to thank you for your support, your quick answers and your new update.
I suppose I will have a few more questions in the future, but for now and for me this topic can be closed.
Again, thanks a lot.
Gilles Deron05/06/2019 at 09:44 #6773
The topic ‘The button ‘Generate Default Fileds’ doesn’t generate anything’ is closed to new replies.