The button ‘Generate Default Fileds’ doesn’t generate anything

Home Forums Gwangi – Dating & Matchmaking Community Theme Installation & Updates Theme Installation and Updates The button ‘Generate Default Fileds’ doesn’t generate anything

This topic contains 12 replies, has 3 voices, and was last updated by  Jean-Pascal 1 week, 5 days ago.

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #6595

    Gilles Deron
    Participant
    • 10 Posts
    @gillesderon

    Hello compatriots,
    I have some install issue on my test server.
    Just after the wordpress install (new, fresh, beautiful), I upload and install the gwangi theme (the last one, fresh downlad from envato). So far, so good. I install and active all the recommended plugins, nothing to declare.
    But when I try to finish the buddypress setup, I hit the ‘Generate Default Fields’, but no field is generated. I try with Google Chrome and Ms Edge, same issue.
    That’s the fourth time I delete my files and database and make all new install again, following the steps mentionned in your guide. I’ve found no answer in the forum so I put my question here…
    Could you help me? What am I doing wrong?

    #6611

    Olivier Cardoen
    Participant
    • 139 Posts
    @themosaurusrex

    Hi @gillesderon,

    Nice to meet you! Glad to read that Gwangi is also used in Belgium! 🙂🇧🇪

    Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Cheers,

    #6612

    Gilles Deron
    Participant
    • 10 Posts
    @gillesderon
    This reply has been marked as private.
    #6621

    Olivier Cardoen
    Participant
    • 139 Posts
    @themosaurusrex

    Hi @gillesderon,

    Thank you for providing us with this info. After I quick check, I can confirm that the default fields generation button is not working well. So, We will investigate further to find from where this issue is coming from.

    To help us getting clues and find a solution to this issue, could you activate logging on your website please? To do so, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: https://codex.wordpress.org/Debugging_in_WordPress

    Thank you.

    #6627

    Gilles Deron
    Participant
    • 10 Posts
    @gillesderon

    Hi @themosaurusrex,

    I modified the wp-config.php as requested.

    Thank you for your support.

    Cheers

    #6628

    Olivier Cardoen
    Participant
    • 139 Posts
    @themosaurusrex

    Hi @gillesderon,

    Thank you very much. I’ve tried again and as predicted, it’s not working.

    However this time, thanks to the code snippet that you’ve recently added to your wp-config.php file, we should be able to read the error.

    Could you please share the content of your debug.log file with us? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.

    After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product or any type misconfiguration on your server.

    In that case, we’ll recommend you to transfer the error logs to your server hosting support.

    Cheers,

    #6630

    Gilles Deron
    Participant
    • 10 Posts
    @gillesderon
    This reply has been marked as private.
    #6640

    Olivier Cardoen
    Participant
    • 139 Posts
    @themosaurusrex

    Hi @gillesderon,

    Thank you for your precious feedback.

    After further investigations, it appears that we’ve met this issue with one of our testing website. There is definitely an issue in our theme which will be fixed in the next update.

    Best,

    #6644

    Gilles Deron
    Participant
    • 10 Posts
    @gillesderon

    Hi @themosaurusrex,

    Thanks again for your quick answer.

    So I’ve done nothing wrong. I am not sure it’s a good news for me. When (approximatively) will come the next update? Or maybe you have a patch, a temporary solution for me, waiting the update? I have a customer on my back on this projec and I would like to progress in my work.

    Cheers,

    Gilles Deron

    #6658

    Olivier Cardoen
    Participant
    • 139 Posts
    @themosaurusrex

    Hi @gillesderon,

    We’re very sorry for the inconvenience.

    This update is scheduled for the current week, before Wednesday. In the meantime, you can move forward with the demo installation and skip this step. Everything should work fine without these fields except for the homepage and directory member profile search forms.

    However, this will be fixed after the update.

    Thank you for your patience.

    Best,

    #6719

    Jean-Pascal
    Participant
    • 78 Posts
    @themopteryx

    Hi @gillesderon,

    We recently release a new version of Gwangi. Updating your theme and all the required plugins to the latest version should fix this issue.

    If you have correctly updated Gwangi and Grimlock, the problem should now be fixed. You might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). So to see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you:
    https://www.lifewire.com/how-to-clear-cache-2617980

    To update your theme, you can download and install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site.

    Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.

    When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your Gwangi theme from there by clicking the “Update available” button.

    Regards

    #6772

    Gilles Deron
    Participant
    • 10 Posts
    @gillesderon

    Hello @themosaurusrex and @themopteryx,

    Thanks to your new release, the issue is gone. All fields are now correctly generated.
    I would like to thank you for your support, your quick answers and your new update.

    I suppose I will have a few more questions in the future, but for now and for me this topic can be closed.
    Again, thanks a lot.

    Cheers,

    Gilles Deron

    #6773

    Jean-Pascal
    Participant
    • 78 Posts
    @themopteryx

    You’re welcome @gillesderon. 🙂

    And thanks to you for using our theme!

    Best regards,

Viewing 13 posts - 1 through 13 (of 13 total)

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