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The Login Page associated with Paid Memberships Pro is not working

Find Answers and Get Support Forums Cera – Intranet & Community Theme Website Setup Pages The Login Page associated with Paid Memberships Pro is not working

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  • Author
  • InvestorComps
    • 5 Topics
    • 9 Posts

    The default login for Paid Memberships Pro is not working (/login). Everytime I try to use it, it returns “There was a problem with your username and password” but when you use wp-login.php, user is able to login. This happens when you click on the Login button at the upper right corner of the screen. User logs in, and even though he typed the correct credentials, the error shows up.

    Themosaurus Support
    • 0 Topics
    • 6206 Posts

    Hi InvestorComps,

    Thank you for reaching out!

    We found this article in PMPro support that seems to be related to your issue: PMPro Login Page Doesn’t Work.

    In this topic, the PMPro author mentioned it might probably be caused by some conflicting third party plugin or the theme itself.

    We were not able to replicate this issue. For this reason, we don’t think it is related to our theme. However, to be sure, could you change your theme for a standard WP theme like Twenty-Twenty? Then, could you try to see if you’re still facing this issue, please?

    If yes, could you switch back to Cera and deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 2 posts - 1 through 2 (of 2 total)

The topic ‘The Login Page associated with Paid Memberships Pro is not working’ is closed to new replies.

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