Unfortunately, we have no clue.
As this issue is related with the Envato Market plugin, it’s best if you try to reach its authors. They will be more informed and better suited to help you.
To go further, we invite you to post your request on their support platform:
BEFORE contacting them, please make sure that you’ve tried every troubleshooting steps suggested. You can find each step by clicking the “Help” tab of your plugin. (Please see attached.)
We remain available for all support requests related with the use of your theme.