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Hello, I currently have the free version of this plugin installed, and to access the advanced features, I purchased the plugin from Envato. I downloaded the installer and uploaded it to my WordPress site, but it cannot be installed as I receive the message: “The plugin could not be activated because it caused a fatal error.”
I urgently need the plugin to work. If this issue cannot be resolved, I would appreciate a refund.
Note: I also tried uninstalling the free version and uploading the purchased plugin, but the error remains the same.
Version WordPress : 6.7.1
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Hi Rexford,
Thank you for buying our awesome plugin. We hope it will meet all your expectations! 🙂
Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from and how we can help you.
We will be back to you ASAP. Thank you for your patience.
Regards,
Thank you for your patience, Rexford.
I’m afraid we cannot reproduce this issue on our side. To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Then, could you please try to activate the plugin ? It might not solve this issue. However, this time, we’ll get more information about the nature of this issue. So, if you face this issue again, could you share the content of your
debug.logfile with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.
If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘The plugin could not be activated because it caused a fatal error’ is closed to new replies.
