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Hello, the problems occurs in The search page
If i click on filters and choose a genre male or female
The results should give only female or only male but in my case it gives both male and female…How is it possible?
Any help?
Hi @rodattac, 🙂
My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
First step, could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Then, please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
Thank you.
Hi @rodattac,
It might also be related with the type of field used to select either Male or Female genders. In case you’re using a checkbox as extended profile field, we’ve recently addressed a very similar issue/this very issue in another topic. To find out how you can resolve it, please click the following link:
https://support.themosaurus.com/forums/topic/swap-member-by-gender/If you have further questions or requests, feel free to create other forum topics.
We remain available for all matters related with our theme!
Cheers,
Hello,
1/it is a list and not a checkbox, thank you but it is not the issue
2/ I have deactivate several plugins.
I still have these installed and activated
BP Profile Search
BuddyPress
Grimlock
Grimlock Animate
Grimlock for Author Avatars List
Grimlock for bbPress
Grimlock for BuddyPress
Grimlock for Jetpack
Grimlock for Paid Memberships Pro
Grimlock for Testimonials by WooThemes
Grimlock for The Events Calendar
Grimlock for WooCommerce
Grimlock for Yoast SEO
Grimlock Hero
Grimlock Isotope
Grimlock Login
Grimlock Video
Image de menu
Loco Translate
Paid Memberships Pro
Really Simple SSLBit it stil doesn’t works!
Any ideas?
Hi @rodattac,
Thank you for your feedback. 🙂
It’s best if we take a quick look at this…
Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
Thank you for granting us access to your WP Admin.
We will investigate further to find from where this issue is coming from.
We will be back to you ASAP.
Thank you for your patience.
Regards,
Hi @rodattac,
It seems you attributed the wrong field to the search form. Indeed, when you select “men” in the search form, all the users searching a men are visible (men and women included). You should have selected the ‘I am a” field and rename it, not the “I’m looking for” field.
However, I change that to make it work correctly with the right field.
I hope you will understand this issue, as it can be confusing.
Cheers,
ok good, many thanks !!! good job!
You’re welcome @rodattac! ?
I hope you’re happy with our theme.
If it’s not already done, feel free to review our theme on our Themeforest page:
https://themeforest.net/item/gwangi-dating-community-theme/21115855It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !
And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️
Thank you!
The topic ‘The results of search contains female even if I choose male’ is closed to new replies.
